There is no question that the player did not deserve to have to wait so long to be paid and there can be no acceptable excuses for it.
However, in way of explanation, the past six weeks have been quite difficult in many areas of the business. The owner was swept away by the US Government and frankly, we were not prepared for this and reacted to situations as they arose.
Since then, several new measures have been put in place that will hopefully prevent anything like this unfortunate issue from occurring in the future. It should be noted that in the history of BetFirstClass, this was the first ever slow pay and we take our clients' requests for funds from their accounts very seriously. The vast majority of payout requests have been processed in less than 24 hours and that is the standard that we will continue to hold ourselves to.
I will have an announcement this weekend regarding the future of BetFirstClass which I am sure that most will find very interesting.