CS - Diego: Hi, May I have your account number and password please?
you: *****
CS - Diego: password please?
CS - Diego:
you: ***
CS - Diego: How can I help you today?
CS - Diego: hello?
you: I have made 2 reup deposits and assumed that I was going to get 20% bonuses for ea. Looking into my account I had noticed I never received them. I called and was told that I was only going to receive a bonus 1 one of the reups. I feel that if your going to offer the bonuses than you should follow through with it.
CS - Diego: when did you make those deposits ?
you: Last week and two to three weeks ago.
CS - Diego: you know you have 24 hours to claim a bonus, right?
you: No. These are the tyeps of problems that I have been having with DSI. Communication.
CS - Diego: no problem, let me link you the bonus rules
you: I called about this 10 hours ago and somebody said they were going to take care oif it. Nothing yet.
CS - Diego: click here and then click on bonus
CS - Diego: it's pending and it's up to management
CS - Diego: it might get rejected
you: Where does it say in that, that you have to request it within 24 hours?
you: Hello
CS - Diego: es
CS - Diego: yes*
CS - Diego: just a sec, please
CS - Diego: sorry for the delay, I was sure we had the 24 hours rule on the site
CS - Diego: I don't see it
you: They keep telling me this but there's no documentation to back it up. I've been burned by this several times.
CS - Diego: there is for sure a roll over policy when getting a bonus
CS - Diego: you don't have anymore money to roll over
you: I guess it was my fault
you: I was under the understanding that you have to roll over the bonus money 5 times in order to receive a payout. I guess I shouldn't have assumed they automatically award it to you.
you: So does this mean I don't reveive a bonus?
CS - Diego: it's not, it been to long since you made the deposit
you: So this means no?
CS - Diego: no
you: Ok thanks but no thanks. DSI just lost a long time cust.
CS - Diego: sorry you feel that way, it's been always like (this policies)
Their communication & customer service sucks! :cursin:
you: *****
CS - Diego: password please?
CS - Diego:
you: ***
CS - Diego: How can I help you today?
CS - Diego: hello?
you: I have made 2 reup deposits and assumed that I was going to get 20% bonuses for ea. Looking into my account I had noticed I never received them. I called and was told that I was only going to receive a bonus 1 one of the reups. I feel that if your going to offer the bonuses than you should follow through with it.
CS - Diego: when did you make those deposits ?
you: Last week and two to three weeks ago.
CS - Diego: you know you have 24 hours to claim a bonus, right?
you: No. These are the tyeps of problems that I have been having with DSI. Communication.
CS - Diego: no problem, let me link you the bonus rules
you: I called about this 10 hours ago and somebody said they were going to take care oif it. Nothing yet.
CS - Diego: click here and then click on bonus
CS - Diego: it's pending and it's up to management
CS - Diego: it might get rejected
you: Where does it say in that, that you have to request it within 24 hours?
you: Hello
CS - Diego: es
CS - Diego: yes*
CS - Diego: just a sec, please
CS - Diego: sorry for the delay, I was sure we had the 24 hours rule on the site
CS - Diego: I don't see it
you: They keep telling me this but there's no documentation to back it up. I've been burned by this several times.
CS - Diego: there is for sure a roll over policy when getting a bonus
CS - Diego: you don't have anymore money to roll over
you: I guess it was my fault
you: I was under the understanding that you have to roll over the bonus money 5 times in order to receive a payout. I guess I shouldn't have assumed they automatically award it to you.
you: So does this mean I don't reveive a bonus?
CS - Diego: it's not, it been to long since you made the deposit
you: So this means no?
CS - Diego: no
you: Ok thanks but no thanks. DSI just lost a long time cust.
CS - Diego: sorry you feel that way, it's been always like (this policies)
Their communication & customer service sucks! :cursin:
