You are now chatting with 'Diana'
Diana: Hello. How may I assist you today?
5d1755476: 5d1755476 . I had a play graded incorrectly that took twenty minutes to fix. I was all set to bet cfb Florida +250 live in game but the last of my funds were tied up in that error. Once it was fixed Florida scored twice and lost it's value. You can check the system and see what I clicked on
5d1755476: I chatted to have it fixed bit it took too long
5d1755476: That error cost me a winning bet
5d1755476: I would like some compensation
Diana: ticket?
5d1755476: Whatever the manager deems fair
Diana: I need the ticket number\
5d1755476: 148328669-1 11/24/12 4:17pm $55.00 $50.00 $0.00 Loss 11/24/12 2:30pm College Football 174 Baylor 2nd Half -2? -110* vs Texas Tech
Diana: that ticket is a win
Diana: so I don't understand what you mean
Diana: there was a mistake yes
Diana: but it was fixed
Diana: so what exactly happened?
5d1755476: My balance was zero for 30 mins while it was fixed but I couldn't bet
5d1755476: On the game I wanted
Diana: you can always use rolling if bet option
5d1755476: Not off a losing bet
5d1755476: I tried
5d1755476: Look at my history
Diana: Do you have a taken wager that had a problem because of this?
Diana: I cannot see if you clicked something and did not work
5d1755476: I thought you could. The point is that because of the error I could not bet on the game I wanted. I understand mistakes happen but this time it cost me
5d1755476: So I'm asking for a free play bonus
Diana: I'm sorry
Diana: but I cannot see that
5d1755476: I think that's fair
Diana: And we cannot grant freeplays if there is not an error that we can see
5d1755476: You can see the bet was graded wrong for 30 mins
Diana: I understand, it was a misgrade, and it was a mistake
5d1755476: Can you have a manager review this please
Diana: But if you were not directly affected as in something was wrong and you didn't get credited at all, or something like that, no compensation can be given
5d1755476: I was affected because I could not bet when I should have had money In the account
Diana: Just a moment please
Please wait while I transfer the chat to 'Tony'.
You are now chatting with 'Tony'
Tony: i can solve this one for you
Tony: you think you'll like the way i solve it?
5d1755476: No lol
Tony: ok, so why are you still here?
5d1755476: Cause it's reasonable but you're mean sometimes
Tony: you're here 30 seconds more, this account is closed
5d1755476: I was joking
5d1755476: Sorry
Tony: i'm not
5d1755476: Come on it's holiday season
Tony: your account is now closed
Tony: have a good holiday season
**Jack can you help with this. i have pending bets.
some are big payouts and i dont have ticket numbers. I've had warning before for being a smartass but have stayed out of his hair for over a year then this all of a sudden after i deposit 1k this week. i just dont get it
Diana: Hello. How may I assist you today?
5d1755476: 5d1755476 . I had a play graded incorrectly that took twenty minutes to fix. I was all set to bet cfb Florida +250 live in game but the last of my funds were tied up in that error. Once it was fixed Florida scored twice and lost it's value. You can check the system and see what I clicked on
5d1755476: I chatted to have it fixed bit it took too long
5d1755476: That error cost me a winning bet
5d1755476: I would like some compensation
Diana: ticket?
5d1755476: Whatever the manager deems fair
Diana: I need the ticket number\
5d1755476: 148328669-1 11/24/12 4:17pm $55.00 $50.00 $0.00 Loss 11/24/12 2:30pm College Football 174 Baylor 2nd Half -2? -110* vs Texas Tech
Diana: that ticket is a win
Diana: so I don't understand what you mean
Diana: there was a mistake yes
Diana: but it was fixed
Diana: so what exactly happened?
5d1755476: My balance was zero for 30 mins while it was fixed but I couldn't bet
5d1755476: On the game I wanted
Diana: you can always use rolling if bet option
5d1755476: Not off a losing bet
5d1755476: I tried
5d1755476: Look at my history
Diana: Do you have a taken wager that had a problem because of this?
Diana: I cannot see if you clicked something and did not work
5d1755476: I thought you could. The point is that because of the error I could not bet on the game I wanted. I understand mistakes happen but this time it cost me
5d1755476: So I'm asking for a free play bonus
Diana: I'm sorry
Diana: but I cannot see that
5d1755476: I think that's fair
Diana: And we cannot grant freeplays if there is not an error that we can see
5d1755476: You can see the bet was graded wrong for 30 mins
Diana: I understand, it was a misgrade, and it was a mistake
5d1755476: Can you have a manager review this please
Diana: But if you were not directly affected as in something was wrong and you didn't get credited at all, or something like that, no compensation can be given
5d1755476: I was affected because I could not bet when I should have had money In the account
Diana: Just a moment please
Please wait while I transfer the chat to 'Tony'.
You are now chatting with 'Tony'
Tony: i can solve this one for you
Tony: you think you'll like the way i solve it?
5d1755476: No lol
Tony: ok, so why are you still here?
5d1755476: Cause it's reasonable but you're mean sometimes
Tony: you're here 30 seconds more, this account is closed
5d1755476: I was joking
5d1755476: Sorry
Tony: i'm not
5d1755476: Come on it's holiday season
Tony: your account is now closed
Tony: have a good holiday season
**Jack can you help with this. i have pending bets.
some are big payouts and i dont have ticket numbers. I've had warning before for being a smartass but have stayed out of his hair for over a year then this all of a sudden after i deposit 1k this week. i just dont get it
