Any of you Mods have associations with anyone at bet online as far as payouts. Every time I request it they cancel and request some sort of new BS form signed and mailed in. Even want copies of my Bank Statements and Drivers License?!?! I guess I can kiss that money good bye huh Funny they never had trouble taking my 5k in deposits or maybe they think if they delay long enough I will lose it back:shrug: Pretty insulting, thought they were as reputable as you could get in this business :142smilie
Bet Online Payouts or lack there of
- Thread starter PJ12
- Start date
you have to give them the required documents for identification.
its for both sides for protection.
its for both sides for protection.
Hey IE I tried to PM you but can't. Is there an email of a manager at BOL I might be able to get because I'm not getting anywhere trying to deal with the monkeys who answer the phones. I understand about the forms but everytime I request a payout I get a cancellation for yet ANOTHER form and it is getting absolutely ridiculous. It is like they are broke or expect me to lose it back. Mind you this all started on Monday and I actually almost tripled what was in there. Feel free to contact me thru my email, or not at all if there is nothing you can do. I appreciate you reading anyhow, thanks :toast: I will go get it if it makes it easier for them, I'd kinda like to see this operation :142smilie
Payouts request emails are processed Monday through Friday, between 9:00 a.m. ET to 1:00 p.m. ET, excluding holidays. Important note: Identity verification and other documentation are often required of players. Payout request emails are not considered valid and are not reviewed until all requested documentation has been submitted, and received by betonline.ag.
They will continue to ignore your payout request until you provide them with proof of who you are. It's for your protection and theirs.
If making credit card deposits, please note credit card documentation will be requested. This documentation is:
- Signed and completed authorization form
- Valid photo ID
- Copies of the front and back of all cards used to deposit on your account
- If the address on your photo ID is different to the address registered to your BetOnline
account we will also require a utility bill or bank statement dated within the last 3 months
confirming the address you have registered to your BetOnline account.
Additional documentation may be required at management discretion. All the documentation required must be sent before 1:00 p.m. ET for the payout to be processed the same day.
Please note that players depositing via credit card, debit card or prepaid card are required to wait a minimum of seven business days from their last deposit prior to requesting a withdrawal.
- Signed and completed authorization form
- Valid photo ID
- Copies of the front and back of all cards used to deposit on your account
- If the address on your photo ID is different to the address registered to your BetOnline
account we will also require a utility bill or bank statement dated within the last 3 months
confirming the address you have registered to your BetOnline account.
Additional documentation may be required at management discretion. All the documentation required must be sent before 1:00 p.m. ET for the payout to be processed the same day.
Please note that players depositing via credit card, debit card or prepaid card are required to wait a minimum of seven business days from their last deposit prior to requesting a withdrawal.
That is what I am trying to tell you. I understand all of this. I have provided them with MORE than enough. The initial problem was digital signature, I corrected that with hand written signature in blue ink. Each time it is something new. Photos of my License, bank statements, cards used to deposit and everything but my damn Kids Birth Certificates I have provided. Actually more than I am comfortable with. I have no clue where this stuff is ending up. I have never, ever went through this in 25 years of gaming. It's not like I am cashing out 100k either.
That was the best excuse I received was that it was all for my protection but the very card that was in question was only used at BOL and had to be destroyed last year due to fraudulent charges, go figure.
Never expected these kind of games from a place as flashy as BOL. Bottom line is form after form, photo after photo, Private document after Private Document was returned "as instructed" yet each payout request is cancelled. There is something else going on at BOL so BEWARE!!! Caveat Emptor
Hopefully this prevents someone else from getting the run around. Quite insulting to be treated in such a manner let me tell you. Wish I never opened an account there. What a headache!
Needless to say I won't ever use them again. Big loss for them :142smilie
Oh please these forms are no big deal. Did you ever confirm with them that your card is 'registered' after completing your paperwork? Then there's no surprises come withdrawal time.
Got payout after a couple weeks
Got payout after a couple weeks
Lots of nuisance, verification "Paperwork", but in this day and age, you have to go along with it.
Certainly was simpler pre 9-11, now you got Gooberment Cybernazi's to contend with. Going to be cameras everywhere in 20 years to "protect" you.
Got payout after a couple weeks
Lots of nuisance, verification "Paperwork", but in this day and age, you have to go along with it.
Certainly was simpler pre 9-11, now you got Gooberment Cybernazi's to contend with. Going to be cameras everywhere in 20 years to "protect" you.
Nope, 1 card only and yet ANOTHER DELAY....
This email is regarding your Mail Check payout, please accept our sincere apologies for the delay on your payout request, your tracking number should be available by next week.
Should you require further assistance or information, please contact us by replying to this email or initiating a Live Chat.
Sincerely,
Player Services Department
Excellent business practices :facepalm:
This email is regarding your Mail Check payout, please accept our sincere apologies for the delay on your payout request, your tracking number should be available by next week.
Should you require further assistance or information, please contact us by replying to this email or initiating a Live Chat.
Sincerely,
Player Services Department
Excellent business practices :facepalm:
