My name is Greg Johnson, Accounts Manager at betED.com.
First and foremost, my sincere apologies for the website being temporarily unavailable. We are currently experiencing a serious issue with the main Internet Service Provider to our main site, as well as our primary and secondary redundant hosting facilities. An emergency crew is currently working on this and will have it resolved, ASAP.
I'd like to personally assure you that this is being handled with the utmost severity. I'd like to also assure you of the following;
1) Your money is safe. betED has been in business for over 10 years and is on incredibly solid financial footing. Your account information and funds are secure and will be accessible the instant the site is back up and running which, according to our techs, will be sometime today, very soon.
2) Any wagers that were made Sunday prior to the outage will be honored in full.
3) Steps are being taken to ensure that this issue never occurs again.
4) As a sign of our sincere apologies and customer appreciation, you will receive a FREE BONUS, credited to your player account. An email will be sent to you regarding this.
We value you as a customer and although this current outage is completely beyond our control, we realize the seriousness of the situation and are working hard to resolve it as quickly as possible.
Thanks for your patience.
Regards,
Greg Johnson
betED.com Account Manager
First and foremost, my sincere apologies for the website being temporarily unavailable. We are currently experiencing a serious issue with the main Internet Service Provider to our main site, as well as our primary and secondary redundant hosting facilities. An emergency crew is currently working on this and will have it resolved, ASAP.
I'd like to personally assure you that this is being handled with the utmost severity. I'd like to also assure you of the following;
1) Your money is safe. betED has been in business for over 10 years and is on incredibly solid financial footing. Your account information and funds are secure and will be accessible the instant the site is back up and running which, according to our techs, will be sometime today, very soon.
2) Any wagers that were made Sunday prior to the outage will be honored in full.
3) Steps are being taken to ensure that this issue never occurs again.
4) As a sign of our sincere apologies and customer appreciation, you will receive a FREE BONUS, credited to your player account. An email will be sent to you regarding this.
We value you as a customer and although this current outage is completely beyond our control, we realize the seriousness of the situation and are working hard to resolve it as quickly as possible.
Thanks for your patience.
Regards,
Greg Johnson
betED.com Account Manager
