from their website:
ATTENTION COMCAST HSI USERS: Comcast is reporting significant packet loss through its Miami hub which can affect the login and wagering process. We understand they are addressing the problem. If you experience problems, we invite Comcast users to contact us toll-free on the numbers above.
TOLL FREE NUMBERS
Banking: 1-800-329-2909
Banking Alternate: 1-877-906-3730
Wagering: 1-800-329-1877
Wagering Alternate: 1-877-906-5666
Fax: 1-800-315-2168
Dear Comcast User,
As reported on our home page, some Comcast users are experiencing difficulty logging in and placing wagers. As we understand the problem, Comcast has been implementing upgrades across their networks however with this upgrade they have been experiencing "packet loss" within the network. In layman terms, some of the information being sent between your computer and our servers is simple disappearing.
We understand that Comcast and other ISPs are aware and working to resolve this problem as soon as possible.
We are also working to implement solutions that will at least improve the situation in the interim.
One temporary work around to the problem is to establish the connection through a proxy server which will direct you to the BetJamaica website. To access BetJamaica via this proxy server
CLICK HERE.
You may also contact us on our toll-free telephone lines to place your wagers.
Best regards,
Scotty Johnson