BETUS Scams Clients by Changing Rule !!!

[R8RNATION]

I placed a wager on the Sunday night game a few weeks back between the Hawks and Bears. I took a two team teaser. Hawks +10.5 and Under 43. The Hawks leg obviously was a loss, but the under was a push. Now before you go off and say that this wager is a loss, keep in mind that at Bodog.com if you took this wager it would be a complete push. This is explained in there rules:

http://www.bodog.com/help/sportsbook/wager-teaser.jsp

"A push in a 2-team regular teaser results in a push. Also, if any portion of a 2-team teaser has a result of "No Action", the entire teaser will be graded "No Action"." If you do not trust me you can contact Bodog at 1-888-263-0000 to ask someone about these rules and they will confirm this with you.

Mansion.com also has the same rules. BetUS DID have the same rules but they changed them. This is what it said in ther rules the day i made my wager " A push or tie in any 2-team regular teaser will result in a push for the whole teaser"

I contacted a rep at BETUS immediately after the game and they told me to look at another rule that says any loss in a teaser is a loss, but i told them that they are seperate rules. If anything, they should fix them and honor what there rules said. The rep said they did contradict each other and that was weird, and a manager would look at it the following day.

The next day i spoke with Eric, and when he read me the rule there was something different. He read

"A push or tie in any 2-team regular teaser will result in a push for the whole teaser, unless the other game is graded a loss."

I told him that he changed it and Eric said that was not true. The rule never changed and it must have been a problem in my area that was the reason the complete rule was not showing up. I told him i would send him a screenshot and i did, as my friend smartly took a screenshot of the rules BEFORE they changed them. After sending him the screenshot he declined to look at it saying he was too busy.

I called back for several days after and each rep i spoke with agreed with me but unfortunately the one making the decisions was Eric who kept declining to look at the email. I spoke with another manager who AGAIN denied having the rules changed, but i caught him in an error and he said they may have changed them to correct a mistake.

I explained if i did not get my money back i would go to the forums etc and they said fine. There decision was final. I went to ********** and as you can see by clicking on the following link, they took this very seriously:

www.****************.com

Because of this situation ************ got a D rating. ************ says it is very fishy and they are shady and not cooperating.

I got an email a day later from Robert Eddy saying

"To start I will be talking to Eric about this issue, none of our agents or supervisors should ever in any way lie or mislead our clients, I assure you this will not happen again. Regarding our teaser rules: Our rules on teasers has not changed in over 8 years, a loss in any teaser has always been a loss. This rule is clearly stated on our brochure that was mailed to all clients (I am sure you received one). The change on the internet was made only to make it clearer.

Well that is odd that all these people lied about it changing for over a week and nobody could ever admit that. He also gave me a $100 free play for the horrible service but this was not good enough. His reasons are false, and i should have gotten my money back. He said if i had any questions or concerns to contact him. I politely said that i did, and if he could email or call me that would be great. I never got an email from him and i never got a reply. I called day after day. Left messages, called back and he had gone home. He never responded to my email again and would not answer the phone when i called in. Funny how he told me to contact him if i had any concerns but he wont talk to me. He is thinking that by giving me the pathetic free play, in which i dont even get to keep the risk amount that i would be happy and shutup. He was wrong.

If they admit to me that they screwed up, and give back my money, they open up a whole can of worms, and might lose hundreds of thousands of dollars as everyone else who got there money taken from simiilar bets would want refunds. Now they dont need to worry because they screwed me over and changed the rule. Shutup one person and save thousands.

Because of the proof i had **************** took this very seriously and gave them a D rating at this time because of it. To date, Robert Eddy has yet to respond to me. Justin from ****************.com told me that he spoke with Chris from betus who told him they would get back to him within an hour with the resolution. It has been 3 days and no response.

If anyone would like more information regarding this situation please ask and the screenshot is on www.****************.com

BETUS is very very shady and corrupt. Just letting everyone know as they deserve too.

 

[R8RNATION]

************ has all the info on there front page.

 

[turksure]

Man that is funny, a loss in a 2 team teaser with a push and you want your money back. Did I understand that right??? When does common sense come into play.

If I was the book I would give you the money back and block your account and email address.

SEE YOU LATER

 

[R8RNATION]

Man that is funny, a loss in a 2 team teaser with a push and you want your money back. Did I understand that right??? When does common sense come into play.

If I was the book I would give you the money back and block your account and email address.

SEE YOU LATER

. Common sense? Phone up Bodog and Mansion and some other books that offer your money back if one of your legs is a loss and the other is a push. As silly as this rule may seem, it is a rule that is the industry standard. However, when you really dig deeper into it and look at as to why this rule is in place it makes perfect sense and THIS is why it is the industry standard.

 

[R8RNATION]

Man that is funny, a loss in a 2 team teaser with a push and you want your money back. Did I understand that right??? When does common sense come into play.

If I was the book I would give you the money back and block your account and email address.

SEE YOU LATER

If your such a comedian, here is the number for Bodog. 1-888-263-0000. You find it so unimaginable that anyone would possibly give back a client there money if one of the legs in there 2 team teaser was a loss and the other a push. Ask them what happens when you have a 2 team teaser and one leg is a push and one leg is a loss. If they tell you that it is a loss then keep up your witty comments but if they tell you it is a push ask them where there common sense is and find someone else's thread to disrupt.

 

[Blackman]

This is the rule at Pinnacle: (I use this example because it's what I'm most familiar with)

In NFL and College Football, a two-team teaser resulting in Tie/Win, Tie/Loss or Tie/Tie is considered a push and all money is refunded. Any teaser with a loss and an open leg is a loss. In Arena Football, any teaser with a tie is considered a loss.

Now I may be interpreting the "open leg" incorrectly, but I take that as if you lose the first game to play in the teaser, your teaser is graded as a loss. The later play in inconsequential. On the other hand, if you push the first play the teaser will be again graded as a push, regardless of the second game result (win or lose). Notice that in all examples they give the TIE is in the first game.

There is a difference between a Tie/Loss teaser and a Loss/tie teaser.


Out of curiosity, how big was this wager? I only ask because I assume it was a big money play or it wouldn't be worth this hassle. Plus the gesture of the $100 free play doesn't seem to be an adequate one in your eyes.

 

[BleedDodgerBlue]

There is a difference between a Tie/Loss teaser and a Loss/tie teaser.

it was a same game wager. he won, pushed, or lost at the same time.

if he was at pinnacle its a push. not sure about whatever book he was playing at. never heard of it.

why anyone doesn't have pinny as at least one of their outs is nuts.


gl

 

[Blackman]

it was a same game wager. he won, pushed, or lost at the same time.

if he was at pinnacle its a push. not sure about whatever book he was playing at. never heard of it.

why anyone doesn't have pinny as at least one of their outs is nuts.


gl

Good point, forgot I read that in the begining of his posts.

I've heard of this book, only because I think they run radio adds in NYC (which I always wondered if it was in that books best interest during the current climate but that's another story)

 

[turksure]

OK, if some of the books grade a 2 team teaser in push/loss in that order as a tie that's great or a push/loss any order as a tie that's great.

We all should use the books where we get the best customer service assuming we like the site layouts, odds and options offered.

Got a call last month from a site I used in the past, I them because of poor customer service I would not be coming back. He agreed with me, CS had been poor in the past, but I now could talk the customer rep direct. Told him that's the same story I got last time. They never learn.

turk

 

[R8RNATION]

OK, if some of the books grade a 2 team teaser in push/loss in that order as a tie that's great or a push/loss any order as a tie that's great.

We all should use the books where we get the best customer service assuming we like the site layouts, odds and options offered.

Got a call last month from a site I used in the past, I them because of poor customer service I would not be coming back. He agreed with me, CS had been poor in the past, but I now could talk the customer rep direct. Told him that's the same story I got last time. They never learn.

turk

Just giving you guys a heads up here. It is the INDUSTRY standard. This is not just BETUS that HAD that rule. Bodog, Pinnacle,Mansion and many more sites currently have this rule in place.

I called back again today to try and speak with Robert Eddy but he was out of the office. A manager once again said they never changed the rule. I told him that Robert Eddy said they changed the rule but only to clarify it. Robert Eddy is also the head manager. Why do you both have conflicting statements? I also told him i have an email from Robert Eddy saying they changed the rule but he said that is not enough proof. He said i could have changed it around and i have no proof he even sent me an email. He asked me to call back again for the 10th straight day. This keeps getting better.

Let me be clear about one thing as well. It is the principle. I usually bet $200 a game, so i am not going to be living on the streets because i got screwed out of $200, but it is stilll $200 that i should have back.

 

[R8RNATION]

This is the topping on the cake. My friend pretended to be a regular customer worried about reading the issues on SBR. His email said this:

I've been shopping around for a new sportsbook for this upcoming NBA
season as well as the NCAA Bowl games this year, and I was considering
you guys until I read some recent news about you guys changing the
rules on someone over night.

This is a little disconcerning as I need to be able to trust an online
company, especially an offshore company, that I'm to be sending my
money to.

What exactly happened here? Are these false claims? How can I be
sure that a similar incident won't happen to me.

Any response on this would be greatly appreciated.

This is how they responded.

Chad,

Sorry I was out of the office most of the day yesterday, the
case here was
very simple, this was a client that had been with us for some time and was
use to one way of doing things however before the football season started we
changed the rules do to the fact that it was an unfair line and no one in
the industry does those kind of lines any more, this client had a screen
shoot of our old rules and not the new ones and decided to try and get
something that did not belong to him since the rules have been changed for
months now, however if you should have any more questions please feel free
to contact us at 800-620-1905



Regards,



Ron Devine





Ron Devine

Sales Director

First lie is that i have been with them for a long time now. I set up my account in mid August. This was the first lie.

Second lie is that nobody in the industry has these rules anymore. Bodog, Mansion, Pinnacle etc etc etc always have and always will. That was the second lie.

Third lie is that he claims i took the screenshot MONTHS ago and now am using it against them. HAHAHAHA. The screen shot was taken after the Seahawk and Bears game. They are trying to tell clients that i took the screenshot MONTHS ago hoping one day i could use it against them!!!! AWESOME!!

The rules have been changed for Months now according to Ron Devine. Another Manager says the rules have never changed, while another Manager says they JUST changed them only to clarify the rule.

 

[SixFive]

just to show my ignorance here (I never play teasers, only played a few YEARS ago) I was under the impression that if you lost a leg in a teaser, the whole bet was lost. I've never heard of rules like this. Makes no sense to me??

 

[cisley]

well if the book says you can't win on a win-push teaser, then it should be you can't lose on a lose-push teaser.

 

[R8RNATION]

just to show my ignorance here (I never play teasers, only played a few YEARS ago) I was under the impression that if you lost a leg in a teaser, the whole bet was lost. I've never heard of rules like this. Makes no sense to me??

Understandable. When you first look at it you would assume it would be a loss. I will explain why these books have this rule in place which gives ur money back if one of your legs is a push while the other is a loss.

Lets say I am going to make a two team teaser on the Bears and Chargers this week. Lets pretend the lines are Bears -10 and Chargers -10. I tease both teams 7 points so i have Chargers -3 and Bears -3.

If i had done a regular parlay i would not have been able to tease these so i would have gotten them both at -10. If one of the legs was a push, it would reduce the 2 team parlay to a single wager but the risk amount would stay the same.

However, a 2 team teaser can't reduce because you can not have single teasers. Lets say i risk $100 on a 2 team teaser with the Chargers and Bears, both at -3. What if the Chargers win by 3, that is a push. Are the books going to allow it to reduce to a single wager of Bears -3 and let the risk amount stay ?? HELL NO!!

What books do is look at the overall picture. By making the rule in place that says if one leg is a loss while the other is a push, the whole wager is a push, they will get the occasional client like myself who flukes out by getting a push. However, they save THOUSANDS by not having to pay out clients for basically having a 1 team teaser if one of there legs pushes.

They just make it a general rule and it can help clients out like myself, but it is for the bettor of the book that this rule is in place, hence it being the industry standard.

I hope that I clarified this enough, and I might go over it later and be a little bit more specific.

I agree, the rule does sound a little weird, but it makes perfect sense when you look at the big picture as to WHY all the big books have this rule in place.

 

[R8RNATION]

well if the book says you can't win on a win-push teaser, then it should be you can't lose on a lose-push teaser.

Another good point that i could have added to my explanation.