They've made numerous errors over the past year which have cost me money.
Just last week an operator placed the wrong bet for me (over the phone). I had two fh overs: nj fh over and clev fh over (and a third play). This was about 2 weeks ago.
The plays went 2-1 and so I made money. Wrong! The stoopid operator placed nj over fh twice instead of clev over fh. So they had me at 1-2.
I called (and after being put on hold for about 20 mins), they said the only thing they could do for me was to void one bet. I'm like what?? How about crediting the over fh clev bet -- which was a winner!
They wouldn't b/c they don't tape their phone calls ... I'm like ur operator read back "clev fh over" and put in over nj fh ... twice. So I'm being penalized for her mistake!!??
Why would I bet over nj fh over twice ON THE SAME PHONE CALL?? Why wouldn't I bet the game for twice as much instead of playing it twice with the SAME FUQIN OPERATOR.
Such assholes.
And today ... I had over 91 in the second half for the det/ind game. Well, they graded it as a loss when there were 91 points scored. The play was a push ... not a loss.
I've been on hold for 15 mins now ... 24-hr response, my ass. I just emailed them as well.
I know they will fix it ... no problem.
My CONCERN is: don't they have an internal audit system in place?? Probably not! Garbage book!
Had I not gone through my statement -- which I don't always do -- I would have never caught the mistake. Same thing happened during last year's World Cup. They graded a play wrong and I happened to catch it TWO days later.
Had I not called them, the loss wuld have stood. I can't believe that a sportsbook doesn't have a checks-and-balances system in place.
Just wondering how many people they've cheated over the years.
Going to post this message (today and tomorrow) on all the forums I know off. People should know.
I've had it with them! Not only don't they know how to grade games properly, but their server keeps going down!
Wouldn't be surprised if the server goes down on SuperBowl Sunday.
Lame excuse for a sportsbook. (I've been on hold now for 25 minutes). Too funny.
Just last week an operator placed the wrong bet for me (over the phone). I had two fh overs: nj fh over and clev fh over (and a third play). This was about 2 weeks ago.
The plays went 2-1 and so I made money. Wrong! The stoopid operator placed nj over fh twice instead of clev over fh. So they had me at 1-2.
I called (and after being put on hold for about 20 mins), they said the only thing they could do for me was to void one bet. I'm like what?? How about crediting the over fh clev bet -- which was a winner!
They wouldn't b/c they don't tape their phone calls ... I'm like ur operator read back "clev fh over" and put in over nj fh ... twice. So I'm being penalized for her mistake!!??
Why would I bet over nj fh over twice ON THE SAME PHONE CALL?? Why wouldn't I bet the game for twice as much instead of playing it twice with the SAME FUQIN OPERATOR.
Such assholes.
And today ... I had over 91 in the second half for the det/ind game. Well, they graded it as a loss when there were 91 points scored. The play was a push ... not a loss.
I've been on hold for 15 mins now ... 24-hr response, my ass. I just emailed them as well.
I know they will fix it ... no problem.
My CONCERN is: don't they have an internal audit system in place?? Probably not! Garbage book!
Had I not gone through my statement -- which I don't always do -- I would have never caught the mistake. Same thing happened during last year's World Cup. They graded a play wrong and I happened to catch it TWO days later.
Had I not called them, the loss wuld have stood. I can't believe that a sportsbook doesn't have a checks-and-balances system in place.
Just wondering how many people they've cheated over the years.
Going to post this message (today and tomorrow) on all the forums I know off. People should know.
I've had it with them! Not only don't they know how to grade games properly, but their server keeps going down!
Wouldn't be surprised if the server goes down on SuperBowl Sunday.
Lame excuse for a sportsbook. (I've been on hold now for 25 minutes). Too funny.