sux to be down, but nice of them to care without even asking:
From : Client Service
Date : 3/15/2012 5:15:01 PM
Message :
Our Apologies:
Please accept our apologies for any inconveniences throughout today. We have the highest level of standards when it comes to servicing our clients. Failure is unacceptable and we are working around the clock to correct the issues.
We are a technology based business and though we have all the expertise, equipment and back up systems in place to counter equipment failure, sometimes all the preparation and planning in place can not anticipate failure. Nonetheless, we are commited to correcting the issues in a timely manner and regaining your trust and loyalty.
Please accept our token of apology as we will be crediting your Free Play account. We are comitted to ensuring that we don't have these issues again.
Heritage Sports Management