- Feb 26, 2001
- 13,593
- 164
- 63
Message from Black Rhino Casino and Sportsbook
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From Black Rhino Casino and Sportsbook.
It seems that there are people on various on-line gaming forums who have chosen to complain that Black Rhino Casino and Sportsbook is allegedly not paying players.
Currently, we have suspended 3 people from our site for violating our terms and conditions, rules put in place to make for fair play for both the players and the casino.
Legally, we cannot and will not go into specifics of each case, but will give a brief overview of these matters in this letter.
The 3 players suspended have all placed numerous wagers at our sportsbook, not just a few wagers each as suggested by one of the complainants. Our security looks at several variables to determine if our terms and conditions have been violated. All 3 players exhibit several tell tale signs of professional techniques. When this occurs, we also confer with other online sportsbooks with regard to individual players, without giving more info on the player than we need to. Just as land based casinos and sportsbooks share information with each other with regard to certain players and techniques, as do on-line establishments.
As an example, one player placed 117 bets with us in a 30-day period. After further investigation, it was found that he had also placed wagers on 3 other sites during the same time, on the same lines, opposite outcomes. We do not need to investigate any further in these cases. When we contact security at other sportsbooks and the first 3 we talk to tell us they are facing the same problems with the same player, it?s evident that the player is more than likely wagering at more than the 4 sportsbooks we?re aware of. With more than 400 verified wagers placed in a 30-day period, it?s safe to say that player is a professional gambler
Rule 7 of our terms and conditions states:
?Player's participation in the Gaming System is personal and not professional.?
After all, we are a charitable casino and hosting a gambling site specifically catering to professional gamblers does not work well with our efforts to protect endangered species.
We don?t allow players to have 2 accounts with us, nor do any other casinos and sportsbooks. Players who do are immediately banned. Also, it?s been practice in the industry, since it?s inception, that if a casino can prove a player has an account with another casino and is cross betting in a similar fashion, they are banned and their account is closed. This happens regularly, most players who are caught will only be up $50-$100 dollars because of ongoing security. In Black Rhino?s case, we?re new and our security team has only recently reached full strength. As such, 2 of the players had managed to accumulate sizable wins before being noticed. Only because of the size of the wins has this been aired in public. We have attempted to be taken advantage of for not fully enforcing our terms and conditions, and now when we do, players violating those rules have taken exception. Had we noticed these violations earlier, and shut down these players? accounts when their wins were not sizable or they had no wins at all, it?s doubtful we would be defending ourselves right now.
There are numerous patterns that our security watch for when we red flag an account. For obvious reasons, we?re not about to divulge these patterns; we?d just be teaching others how to attempt to cheat on-line casinos and sportsbooks.
It?s important to note that we are a business and, just as any other business, be it land based or on-line; we are subject to attempts of fraud. We have put in security measures and monitor players in an effort to deter attempts of violating our terms and conditions.
When anyone signs up at our site, they must agree to the terms and conditions, if they choose not to, then we, as a business, must protect ourselves.
It?s also important to note that we are forwarding each players deposits back to them, with the exception of one player who profited $6990.00 from violating the terms and conditions. We have not asked that player for those funds to be returned and at this point have no plans on doing so.
As a new casino and sportsbook, we have made a few mistakes and will more than likely make more along the way. As an example, during the Stanley Cup Playoffs, we had some players attempt to take advantage of an erroneous line. In our terms and conditions, that all must agree to before becoming a member, rule 8 states:
?Player acknowledges that full freedom from errors or incompleteness is impossible to achieve with respect to computer software. Should Player become aware that the software contains such error or incompleteness Player undertakes to refrain from taking any advantage whatsoever thereof. Moreover, promptly upon becoming aware of such error or incompleteness Player shall notify the Company in writing.?
We had approximately 50 players wager on that erroneous line with in a 20-minute period. If we had enforced our terms and conditions at that point, we feel that it would have been unfair from the players perspective. It was, after all, our mistake. The error was noticed almost immediately and, instead we took the high road, acknowledged our mistake, and in fact, canceled their bets, returned their money and gave them an additional 10% of their wager.
Black Rhino Casino has been using Futurebet software since our re-launch on May 25th, 2002. Our site has been well received and these complaints are the first we?ve been made aware of. Other than these cases, we?ve had nothing but praise. It would be a shame if a few individuals who decide not to follow our terms and conditions could jeopardize the integrity of Black Rhino Casino and Sportsbook.
All financial transactions at Black Rhino are handled by iDollar. iDollar is not responsible for holding any players funds, we are. Black Rhino makes the final decisions on all payouts or freezes.
Our customer support is also handled by iDollar. We stand behind our customer service 100% and feel that it?s the best in the business. We have noticed attempts by one person posting to diminish the integrity of our live chat. When someone contacts live chat with unusual questions and immediately goes on the defensive, we?ve asked our customer service to be a little bit more rigid. Again, this is the first complaint we?ve seen with regard to customer service, the typical comments we hear include the words ?excellent? and ?superb?.
We will always continue to monitor our casino and sportsbooks for signs of professionals attempting to play by their own rules. As such, somewhere down the road, more players will have their accounts frozen while we investigate their play patterns and wagers. Now that our security is up to full speed, all account investigations should be handled in a more expedient manner. Hopefully, we can be more proactive in spotting these individuals and these cases will not merit a discussion in public forums.
Please keep in mind that these player?s complaints are unique and do not reflect the general memberships? experience at Black Rhino. All other members of our site have been paid their winnings in a timely fashion when requested. As stated previously, we all must follow the rules. Only when one party chooses not to, do problems occur. Part of our mission here at Black Rhino Casino and Sportsbook is to provide the highest possible level of customer support and service, while offering the best software available. We?re quite confident that we?re living up to our player?s expectations; we care about our players needs.
We fully apologize for the confusion and negative thoughts these cases have created on the various gaming forums. We welcome your comments and suggestions, as always, to contact@blackrhinocasino.com We thank you for your understanding in these matters and invite you to visit our site, but please, for the sake of all players, the animals and the industry in general, play by the rules!
Sincerely,
The Staff of Black Rhino Casino and Sportsbook
--------------------------------------------------------------------------------
From Black Rhino Casino and Sportsbook.
It seems that there are people on various on-line gaming forums who have chosen to complain that Black Rhino Casino and Sportsbook is allegedly not paying players.
Currently, we have suspended 3 people from our site for violating our terms and conditions, rules put in place to make for fair play for both the players and the casino.
Legally, we cannot and will not go into specifics of each case, but will give a brief overview of these matters in this letter.
The 3 players suspended have all placed numerous wagers at our sportsbook, not just a few wagers each as suggested by one of the complainants. Our security looks at several variables to determine if our terms and conditions have been violated. All 3 players exhibit several tell tale signs of professional techniques. When this occurs, we also confer with other online sportsbooks with regard to individual players, without giving more info on the player than we need to. Just as land based casinos and sportsbooks share information with each other with regard to certain players and techniques, as do on-line establishments.
As an example, one player placed 117 bets with us in a 30-day period. After further investigation, it was found that he had also placed wagers on 3 other sites during the same time, on the same lines, opposite outcomes. We do not need to investigate any further in these cases. When we contact security at other sportsbooks and the first 3 we talk to tell us they are facing the same problems with the same player, it?s evident that the player is more than likely wagering at more than the 4 sportsbooks we?re aware of. With more than 400 verified wagers placed in a 30-day period, it?s safe to say that player is a professional gambler
Rule 7 of our terms and conditions states:
?Player's participation in the Gaming System is personal and not professional.?
After all, we are a charitable casino and hosting a gambling site specifically catering to professional gamblers does not work well with our efforts to protect endangered species.
We don?t allow players to have 2 accounts with us, nor do any other casinos and sportsbooks. Players who do are immediately banned. Also, it?s been practice in the industry, since it?s inception, that if a casino can prove a player has an account with another casino and is cross betting in a similar fashion, they are banned and their account is closed. This happens regularly, most players who are caught will only be up $50-$100 dollars because of ongoing security. In Black Rhino?s case, we?re new and our security team has only recently reached full strength. As such, 2 of the players had managed to accumulate sizable wins before being noticed. Only because of the size of the wins has this been aired in public. We have attempted to be taken advantage of for not fully enforcing our terms and conditions, and now when we do, players violating those rules have taken exception. Had we noticed these violations earlier, and shut down these players? accounts when their wins were not sizable or they had no wins at all, it?s doubtful we would be defending ourselves right now.
There are numerous patterns that our security watch for when we red flag an account. For obvious reasons, we?re not about to divulge these patterns; we?d just be teaching others how to attempt to cheat on-line casinos and sportsbooks.
It?s important to note that we are a business and, just as any other business, be it land based or on-line; we are subject to attempts of fraud. We have put in security measures and monitor players in an effort to deter attempts of violating our terms and conditions.
When anyone signs up at our site, they must agree to the terms and conditions, if they choose not to, then we, as a business, must protect ourselves.
It?s also important to note that we are forwarding each players deposits back to them, with the exception of one player who profited $6990.00 from violating the terms and conditions. We have not asked that player for those funds to be returned and at this point have no plans on doing so.
As a new casino and sportsbook, we have made a few mistakes and will more than likely make more along the way. As an example, during the Stanley Cup Playoffs, we had some players attempt to take advantage of an erroneous line. In our terms and conditions, that all must agree to before becoming a member, rule 8 states:
?Player acknowledges that full freedom from errors or incompleteness is impossible to achieve with respect to computer software. Should Player become aware that the software contains such error or incompleteness Player undertakes to refrain from taking any advantage whatsoever thereof. Moreover, promptly upon becoming aware of such error or incompleteness Player shall notify the Company in writing.?
We had approximately 50 players wager on that erroneous line with in a 20-minute period. If we had enforced our terms and conditions at that point, we feel that it would have been unfair from the players perspective. It was, after all, our mistake. The error was noticed almost immediately and, instead we took the high road, acknowledged our mistake, and in fact, canceled their bets, returned their money and gave them an additional 10% of their wager.
Black Rhino Casino has been using Futurebet software since our re-launch on May 25th, 2002. Our site has been well received and these complaints are the first we?ve been made aware of. Other than these cases, we?ve had nothing but praise. It would be a shame if a few individuals who decide not to follow our terms and conditions could jeopardize the integrity of Black Rhino Casino and Sportsbook.
All financial transactions at Black Rhino are handled by iDollar. iDollar is not responsible for holding any players funds, we are. Black Rhino makes the final decisions on all payouts or freezes.
Our customer support is also handled by iDollar. We stand behind our customer service 100% and feel that it?s the best in the business. We have noticed attempts by one person posting to diminish the integrity of our live chat. When someone contacts live chat with unusual questions and immediately goes on the defensive, we?ve asked our customer service to be a little bit more rigid. Again, this is the first complaint we?ve seen with regard to customer service, the typical comments we hear include the words ?excellent? and ?superb?.
We will always continue to monitor our casino and sportsbooks for signs of professionals attempting to play by their own rules. As such, somewhere down the road, more players will have their accounts frozen while we investigate their play patterns and wagers. Now that our security is up to full speed, all account investigations should be handled in a more expedient manner. Hopefully, we can be more proactive in spotting these individuals and these cases will not merit a discussion in public forums.
Please keep in mind that these player?s complaints are unique and do not reflect the general memberships? experience at Black Rhino. All other members of our site have been paid their winnings in a timely fashion when requested. As stated previously, we all must follow the rules. Only when one party chooses not to, do problems occur. Part of our mission here at Black Rhino Casino and Sportsbook is to provide the highest possible level of customer support and service, while offering the best software available. We?re quite confident that we?re living up to our player?s expectations; we care about our players needs.
We fully apologize for the confusion and negative thoughts these cases have created on the various gaming forums. We welcome your comments and suggestions, as always, to contact@blackrhinocasino.com We thank you for your understanding in these matters and invite you to visit our site, but please, for the sake of all players, the animals and the industry in general, play by the rules!
Sincerely,
The Staff of Black Rhino Casino and Sportsbook
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