JustBet

DJP

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Feb 4, 2001
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Wanted to tell you my story on these guys. I signed up with JustBet over a week ago. They were offering a 100% free play. I ended up putting in 1K. Referred 2 friends and they both deposited 1K.

I logged in and looked over lines. Last Thur night I was able to log in. I called and they said they needed a picture I'd. I then faxed it in within the hour. The next day they claim they didn't receive it. Again I faxed it in. I call and they tell me they received it and waiting for the manager to approve it. This was Friday night and they said the manager won't be in till Saturday(maybe) or Monday morning.

Monday I am able to log into my account and placed a bet so I thought everything was fine. The next day I can't log into my account yet again. I called and they said that I would have to re-send my picture I'd because it was blurry. I ended up scanning it and sending it to them. I call back and of course the manager won't be there till Thursday. I call thur morning and the lady said your account is being reviewed right now and it should work within 10-15 minutes. An hour later its not working and I call back and was told the manager that has to approve it is not in yet.

Finally a few hours later I get my first call from JUST BET. The person on the phone said management decided to close my account. No other reason was given other than its managements discretion to do business with whomever they want. They also closed my 2 buddies accounts.

They have every right to do business with whom they want but what really pissed me off is the whole time there are issues I am calling them. I did not receive 1 phone call from JUSTBET until when they decided to close my account.

Has anyone ever had issues with them?
 
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azbob

Guest
I use them and haven't had any issues other than they changed their platform for the racebook and I can no longer bet the horses unless I want to upload new software.

I figured I'd finish football season with them and move on.

Thanks for posting your story as it certainly should give guidance to anyone thinking of joining them.
 

DJP

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Feb 4, 2001
943
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18
Washington DC USA
Just an update. I still have not received my money. Its been 12 days since they closed my accout. . My 2 buddies still have not gotten paid yet either. I called today and they told me that my payment has been delayed and its "rare" that this happens. The person on the phone did not know the reason for the delay...has anyone else had problems with them?
 

ppabart

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Just an update. I still have not received my money. Its been 12 days since they closed my accout. . My 2 buddies still have not gotten paid yet either. I called today and they told me that my payment has been delayed and its "rare" that this happens. The person on the phone did not know the reason for the delay...has anyone else had problems with them?

Processors
 

MadJack

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You were flagged for some reason then your payour became low priority but it might have been the payment processor.

I can find out more for you and your payment if you send me your account ID along with your 2 friends.

Let me know if you need some answers.

jack@madjacksports.com
 

DJP

Go Terps
Forum Member
Feb 4, 2001
943
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Washington DC USA
Called last Thursday and they said to call today and they should have the info. Today they said they will have the information on the tracking number in 2-3 days. Not worried about getting paid, just frustrated that I have 1800 that I could use elsewhere just sitting there and its been almost 4 weeks of "we should know very soon and we will call you or call back on this date"

I did find out why they closed me down. They claimed my 2 referrals was actually me. Might have been that one of the guys was my brother with the same last name but we even live in different states(well I live in DC which is technically not a state) and all 3 of us sent them our ID's. The worst thing about JustBet is that every time I call they tell me "the manager" is not in today, every single time! They told me numerous times they would call me back. The only time the supposed manager called me was when they shut me down. The rest of the time I feel like calling and speaking with someone that has no clue whats going on.

I just want this to be over so I dont have to deal with them ever again.
 

Old School

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Mar 19, 2006
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nice of you to help Jack..

I would be going ballistic if ya fvuck with my money..

ya take it quick..

ya better give it back quick..
 

DJP

Go Terps
Forum Member
Feb 4, 2001
943
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18
Washington DC USA
nice of you to help Jack..

I would be going ballistic if ya fvuck with my money..

ya take it quick..

ya better give it back quick..

The frustrating thing is they do not tell you anything. it's always the manager isn't here and your payment has been delayed but we should know in 3 days. Just a bad experience.
 

MadJack

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It's not Justbet causing the delay, it's a 3rd party payment processor. I think he said 18 people are being delayed because of this. Justbet has no control over this situation. They are working with the PP to get it straight as quickly as possible.
 

DJP

Go Terps
Forum Member
Feb 4, 2001
943
1
18
Washington DC USA
It's not Justbet causing the delay, it's a 3rd party payment processor. I think he said 18 people are being delayed because of this. Justbet has no control over this situation. They are working with the PP to get it straight as quickly as possible.

That's correct and thank you for reaching out to them for me. My biggest issue has been the communication. It took me you speaking with them to find out that they were having an issue with the payment processor.
 
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