I have posted this same exact message with 2+2 forums. I just want the people to know what problems may occour if you use either one of these books.
I would like to tell you of my experience with two sportsbooks on your list. I have been with VIPSports.com for over 3 years now. I play in spurts. Sometimes I play 3 months a lot and then take a few months off. Well about three ago I made a 7 game prop bet parlay for $10 on the Sunday Night Football Game. I hit everyone of the options and won $900 and change. Well low and behold I wake up the next morning and they are saying that I missed one(the Punt/Touchbacks OVER 1.5 bet). I watched the game, there were 3 punts that went into the endzone and were brought out to the 20, and anyone with the internet could see this stat on several different websites. Well to make a long story short, I had to call and complain several times until they credited my account. Well I shook off the bad experince and continued to play with them, albeit not for awhile. Well problems occour again when I hit my $10 6 game prop bet parlay for $272. I went to bed and when I woke up around 10:00 A.M. the parlay wasnt graded. So I called their 800 number to find out why. The lady on the phone (very nice), told me that would finish grading it now and the credit would be there shortly. I asked why it takes over 10 hours after the game to finish grading my parlay. (By the way they had graded 5 of the 6 selections 2 mins after the game was over, but refused to grade the Punt/Touchbacks UNDER1.5 bet). So the nice lady put Joe the sports manager on the phone. I asked him why does it take over 10 hours to grade the last bet of my parlay. Well right out of the gate he acts like its my fault. Talking to me in a condescending and belittling way. He told me and I quote, "Listen, we do not keep extra staff on to grade your $10 parlay". That quote says to me that I am just a low life that bet a measly $10 on a game, why waste his and his staffs time ( Just so you know, I have made bets on their site as high as $600 before). He then told me that no one stayed to the end of the game, so they couldnt grade my parlay. Well that was funny considring I had a bet on the last play of the game (Any other play thatn a quarterback Kneel), and that was graded. Funny how that bet got graded and not the other one. Well after I told him that, he got more upset with me. I simply said thank you to Joe, went to the cashier and cashed out all my money. HERE IS THEIR RESPOSE TO MY COMPLAINT VIA EMAIL: (This is cut and pasted from my second email account cmjustice1@hotmail.com.
From : Vince Polar <vinnie@vipmanagementservices.com>
Sent : Thursday, September 30, 2004 5:41 PM
To : <cmjustice1@hotmail.com>
Subject : Wager Problem
From : Vince Polar <vinnie@vipmanagementservices.com>
Sent : Thursday, September 30, 2004 5:41 PM
To : <cmjustice1@hotmail.com>
Subject : Wager Problem
| | | Saved | Inbox
Chris
I'm sorry for the late response to your problem concerning our company. It
looks that you have been playing with us for quite some time, I hope that you
will not let the grade of your parlay deter you from playing with us in the
future. With all the wagers that you have placed with VIP, I would hope that
your experience would have been more positive than negative.
I want to apologize for anybody that has ever treated you unkind here at VIP. I
have spoke with Joe and he is very sorry for what he said to you, he was having
a bad day and took it out on you. The reason for the late grade was that they
were having problems with the grading system which prevented your account from
being updated.
After looking at your account I noticed that you have not been taking advantage
of our rewards program. If you go to www.viprewards.com and fill out the
information, you will be able to redeem all of your past points for cash in your
wagering account. If you have any questions about the rewards program feel free
to contact us at anytime.
Regards,
Vince Polar
VIP Rewards Manager
| | | Saved | Inbox
_____________________________________________________________________________
Vince's rebuttal was that Joe was having a bad day and took it out on me. Is it just me or is that bad business when your managers take their problems out on customers? Now VInce Polar blames the late grading of the parlay on a software problem. So bacically Vince is calling Joe a liar, because Joe said he did not keep extra staff on and that no one stayed until the end of the game. Joe has been caught in about 3 lies and took his bad day out on me. I am done with VIPSports, but thought you might like to know how they treat long time members.
Intertops Sportsbook,
Once I had the conflict with VIPSports.com, I put money on Intertops.com. They are currently running a promotion that if you make a $20 bet, you get a $20 bet on the house. Well I put money on there for the Sunday games. I made 5 bets in 10 mins. One of the bets was for $20 to assure that I would get the free bet. They emailed me back and said they refuse to give me the $20 bet because I didnt make the bet first. Here is a copy and pasted list of my bets:
Oct 02,2004 22:21 Neteller +125.00 125.00
Oct 03,2004 02:23 Bet Placed Parlay -10.00 115.00
Oct 03,2004 02:25 Bet Placed Parlay -10.00 105.00
Oct 03,2004 02:26 Bet Placed Parlay -10.00 95.00
Oct 03,2004 02:28 Bet Placed Teaser -15.00 80.00
Oct 03,2004 02:33 Bet Placed Teaser -20.00 60.00
As you can see I made 5 bets within 10 mins of each other. But they say since I put them out of order they will not honor the $20 free play. This is splitting hairs if I have ever seen splitting hairs. Well to make a long story short after a phone call and 3 emails they refused, so I have tried to withdraw my last $100 (which by the way still says is in my account even though I cashed out 46 hours ago). I thought the free play was as long as I made my 1st $20 bet I would recieve the money, I did not think the order would matter. Its not like I made a $10 bet and then waited to see if I won and then made the $20 bet. I placed them all back to back. But instead of trying to make a customer happy and trying to keep a customer on their site, and trying to have this customer tell his friends good things about them, they decided to just not give me the $20 free play and screw me. I hope my money is in my Neteller account soon.
I would like to tell you of my experience with two sportsbooks on your list. I have been with VIPSports.com for over 3 years now. I play in spurts. Sometimes I play 3 months a lot and then take a few months off. Well about three ago I made a 7 game prop bet parlay for $10 on the Sunday Night Football Game. I hit everyone of the options and won $900 and change. Well low and behold I wake up the next morning and they are saying that I missed one(the Punt/Touchbacks OVER 1.5 bet). I watched the game, there were 3 punts that went into the endzone and were brought out to the 20, and anyone with the internet could see this stat on several different websites. Well to make a long story short, I had to call and complain several times until they credited my account. Well I shook off the bad experince and continued to play with them, albeit not for awhile. Well problems occour again when I hit my $10 6 game prop bet parlay for $272. I went to bed and when I woke up around 10:00 A.M. the parlay wasnt graded. So I called their 800 number to find out why. The lady on the phone (very nice), told me that would finish grading it now and the credit would be there shortly. I asked why it takes over 10 hours after the game to finish grading my parlay. (By the way they had graded 5 of the 6 selections 2 mins after the game was over, but refused to grade the Punt/Touchbacks UNDER1.5 bet). So the nice lady put Joe the sports manager on the phone. I asked him why does it take over 10 hours to grade the last bet of my parlay. Well right out of the gate he acts like its my fault. Talking to me in a condescending and belittling way. He told me and I quote, "Listen, we do not keep extra staff on to grade your $10 parlay". That quote says to me that I am just a low life that bet a measly $10 on a game, why waste his and his staffs time ( Just so you know, I have made bets on their site as high as $600 before). He then told me that no one stayed to the end of the game, so they couldnt grade my parlay. Well that was funny considring I had a bet on the last play of the game (Any other play thatn a quarterback Kneel), and that was graded. Funny how that bet got graded and not the other one. Well after I told him that, he got more upset with me. I simply said thank you to Joe, went to the cashier and cashed out all my money. HERE IS THEIR RESPOSE TO MY COMPLAINT VIA EMAIL: (This is cut and pasted from my second email account cmjustice1@hotmail.com.
From : Vince Polar <vinnie@vipmanagementservices.com>
Sent : Thursday, September 30, 2004 5:41 PM
To : <cmjustice1@hotmail.com>
Subject : Wager Problem
From : Vince Polar <vinnie@vipmanagementservices.com>
Sent : Thursday, September 30, 2004 5:41 PM
To : <cmjustice1@hotmail.com>
Subject : Wager Problem
| | | Saved | Inbox
Chris
I'm sorry for the late response to your problem concerning our company. It
looks that you have been playing with us for quite some time, I hope that you
will not let the grade of your parlay deter you from playing with us in the
future. With all the wagers that you have placed with VIP, I would hope that
your experience would have been more positive than negative.
I want to apologize for anybody that has ever treated you unkind here at VIP. I
have spoke with Joe and he is very sorry for what he said to you, he was having
a bad day and took it out on you. The reason for the late grade was that they
were having problems with the grading system which prevented your account from
being updated.
After looking at your account I noticed that you have not been taking advantage
of our rewards program. If you go to www.viprewards.com and fill out the
information, you will be able to redeem all of your past points for cash in your
wagering account. If you have any questions about the rewards program feel free
to contact us at anytime.
Regards,
Vince Polar
VIP Rewards Manager
| | | Saved | Inbox
_____________________________________________________________________________
Vince's rebuttal was that Joe was having a bad day and took it out on me. Is it just me or is that bad business when your managers take their problems out on customers? Now VInce Polar blames the late grading of the parlay on a software problem. So bacically Vince is calling Joe a liar, because Joe said he did not keep extra staff on and that no one stayed until the end of the game. Joe has been caught in about 3 lies and took his bad day out on me. I am done with VIPSports, but thought you might like to know how they treat long time members.
Intertops Sportsbook,
Once I had the conflict with VIPSports.com, I put money on Intertops.com. They are currently running a promotion that if you make a $20 bet, you get a $20 bet on the house. Well I put money on there for the Sunday games. I made 5 bets in 10 mins. One of the bets was for $20 to assure that I would get the free bet. They emailed me back and said they refuse to give me the $20 bet because I didnt make the bet first. Here is a copy and pasted list of my bets:
Oct 02,2004 22:21 Neteller +125.00 125.00
Oct 03,2004 02:23 Bet Placed Parlay -10.00 115.00
Oct 03,2004 02:25 Bet Placed Parlay -10.00 105.00
Oct 03,2004 02:26 Bet Placed Parlay -10.00 95.00
Oct 03,2004 02:28 Bet Placed Teaser -15.00 80.00
Oct 03,2004 02:33 Bet Placed Teaser -20.00 60.00
As you can see I made 5 bets within 10 mins of each other. But they say since I put them out of order they will not honor the $20 free play. This is splitting hairs if I have ever seen splitting hairs. Well to make a long story short after a phone call and 3 emails they refused, so I have tried to withdraw my last $100 (which by the way still says is in my account even though I cashed out 46 hours ago). I thought the free play was as long as I made my 1st $20 bet I would recieve the money, I did not think the order would matter. Its not like I made a $10 bet and then waited to see if I won and then made the $20 bet. I placed them all back to back. But instead of trying to make a customer happy and trying to keep a customer on their site, and trying to have this customer tell his friends good things about them, they decided to just not give me the $20 free play and screw me. I hope my money is in my Neteller account soon.
