Southwest Airlines Checkin and Boarding Procedure
Southwest Airlines' Customers will need valid state or federal government-issued picture identification1 to travel (passport, driver's license, state-issued identification card, or military identification are acceptable).
1Customers under 18 years of age are not required to show government-issued photo ID
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Checkin Procedure
Customers may check in for their flight and receive their boarding pass and Rapid Rewards credit online at southwest.com (for eligible reservations only), at the Skycap Podium (in select locations), Ticket Counter, Departure Gate, or E-Ticket Check-In kiosk (where available).
Customers who are age 65 and older and traveling on a Senior fare must be age verified in order to request their boarding pass online. Visit our Travel Tips for Seniors for more details on how to become age verified.
Customers may check luggage and receive boarding passes at the Skycap Counter (in select locations) or Ticket Counter up to four hours prior to scheduled departure.
To determine the best time to check in for your flight, please refer to the Airport Arrival chart. The Departure Gate opens for checkin and boarding pass distribution one hour prior to departure.
At 20 minutes prior to scheduled departure you can get a boarding pass only at the Departure Gate.
Passengers who do not obtain a boarding pass and are not present and available for boarding in the departure gate area at least ten minutes prior to scheduled departure time may have their reserved space cancelled and will not be eligible for denied boarding compensation.
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Boarding Procedure
(View a quick tutorial of the new way to board)
Each Customer will be issued a boarding pass grouped by A, B, or C based on when the Customer checked in or based on the fare they purchased. Customers may check in online at southwest.com, at the Skycap Podium, Ticket Counter, Departure Gate, or E-Ticket Check-In kiosk (where available).
Prior to general boarding, unaccompanied children between the ages of five and 11 and Customers with disabilities who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft may preboard. Customers who choose to preboard cannot sit in an emergency exit seat.
Effective October 2 in all Southwest cities, an adult traveling with a child four years old or younger will board between the ?A? and ?B? boarding groups. If you have an ?A? boarding pass, please feel free to board with that boarding group. With an all-jet fleet outfitted with comfortable, leather seats, our families with small children are easily accommodated together.
Because Southwest Airlines maintains an open-seating policy, general-boarding Customers may sit in any open or unclaimed seat. Customers holding boarding pass "A" will begin general boarding, followed by Customers with boarding pass "B," and then "C." General-boarding Customers who choose an emergency exit seat must meet all requirements set forth by the Federal Aviation Administration and Southwest Airlines.
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