Players and books/merchants beware, especially of Moneybookers. There customer service is wretched, there attention to this matter is cavalier, fraud has occurred and they act like they could care less. Below is a series of email correspondence over the past 2 weeks, I can't get anyone on the phone to discuss it and they won't call me to discuss it.
I believe this activity occurred by someone on the inside of these companies, as I never recieved auto email notification that a withdraw occurred, or transfer occurred on the $2000 going from Gamebookers to Moneybookers, or going from Moneybookers to the 2 wall.com email accounts which by the way is a front for hackers/fraud activty as it is a free email service governed by the laws of Israel, and the email service doesn't work it is just a front for someone to carry out these kind of activities. I am an undesirable player at Gamebookers, I had played there over the past couple years, after gettting lucky and having a winning bet on a long shot odds to win a specific PGA tourney, my limits were severely limited, I played sparingly thereafter, after this golf season ended I decided to withdraw the balance and close the account. Based on that Gamebookers/Moneybookers has acted like they don't care and I believe if I was a loser with them and they valued my play the following would not have occurred and if it had, they would of handled completely differently. Players and Merchants beware these companies are SCUM.
I hadn't used my account in a few months, I attempted
to log in to my Gamebookers account a couple weeks ago
and was having problems,after getting a new password
sent to me, I found out why. Someone
on oct 17th gained access to my account and withdrew
$2000 via a transfer to moneybookers. Then a series of
payouts was issued Nov 4th thru Nov 5th to unknown
persons. There is 3 payouts to a email address
"snjjper@walla.com" and 1 to a "tonyda@walla.com". I
have never given my login information to anyone and I
do not know how someone was able to accomplish this.
When I set up my moneybookers account a year or so
ago, I thought payouts are only issued to the
registered account holder at the registered address to
prevent anything like this from being possible to
occur. Please investigate this activity.
"Unfortunately we have
> no power to act further on this issue, since the
> moneybookers system is out of our jurisdiction and
> access"
It is my understanding that Gamebookers owns
Moneybookers, The software is identical, the mailing
addess in London is identical, so I feel Gamebookers
has some responsibility for Moneybookers. In my past
dealings with Gamebookers/Moneybookers, security
seemed to be a very important issue to your companies,
however policies you have in place are not in line
with this. An unauthorized user somehow got my
username/password to GB and MB and was able to
transfer money from GB to MB and then the money stayed
in MB for 17 days. Other sportsbooks and money
transfer systems (neteller) send me an email when a
deposit/withdraw/transfer has occurred and when the
password has been changed, it states if you did not do
this please contact us immediately. Gamebookers
doesn't do this nor Moneybookers, if I had recieved an
auto notice that my password was changed at GB, that a
withdrawl occured at GB, if a transfer was completed
at MB, then I would have instantly contacted you guys
and I think this could have been resolved with out
either party being injured, as the money was there for
17 days, before the unauthorized $ transfers occurred,
but I had no notification that any of the above
occured and I didnt log in to either GB or MB in that
timeframe. I think because of these very lax security
procedures that MB/GB should take responsibilty for
this fraud that occurred and also do investigating
into the IP address/locations, attempt to identify the
unauthorized users and help gathering info to bring
legal charges against them for theft and identity
theft. This is a very serious issue, much bigger than
the $2,000, in your business customers are entrusting
you with their money, you don't have policies in place
to protect players to the highest level. I think upon
this story being made public knowledge that customers
confidence will be lost and many customers will not
use your services any longer as they are not safe and
secure. I don't want to post this information on
websites and forums throughout the world, I don't want
to damage your companies reputation, but if your
companies doesn't take actions to make me whole I feel
that is my only choice. I want to made whole (recieve
my $2,000) and see your company implement the auto
notice for pasword changes/withdrawl/transfers, this
will help tremendously with consumer confidence and
protect and ensure other people aren't victimize like
I was.
I believe this activity occurred by someone on the inside of these companies, as I never recieved auto email notification that a withdraw occurred, or transfer occurred on the $2000 going from Gamebookers to Moneybookers, or going from Moneybookers to the 2 wall.com email accounts which by the way is a front for hackers/fraud activty as it is a free email service governed by the laws of Israel, and the email service doesn't work it is just a front for someone to carry out these kind of activities. I am an undesirable player at Gamebookers, I had played there over the past couple years, after gettting lucky and having a winning bet on a long shot odds to win a specific PGA tourney, my limits were severely limited, I played sparingly thereafter, after this golf season ended I decided to withdraw the balance and close the account. Based on that Gamebookers/Moneybookers has acted like they don't care and I believe if I was a loser with them and they valued my play the following would not have occurred and if it had, they would of handled completely differently. Players and Merchants beware these companies are SCUM.
I hadn't used my account in a few months, I attempted
to log in to my Gamebookers account a couple weeks ago
and was having problems,after getting a new password
sent to me, I found out why. Someone
on oct 17th gained access to my account and withdrew
$2000 via a transfer to moneybookers. Then a series of
payouts was issued Nov 4th thru Nov 5th to unknown
persons. There is 3 payouts to a email address
"snjjper@walla.com" and 1 to a "tonyda@walla.com". I
have never given my login information to anyone and I
do not know how someone was able to accomplish this.
When I set up my moneybookers account a year or so
ago, I thought payouts are only issued to the
registered account holder at the registered address to
prevent anything like this from being possible to
occur. Please investigate this activity.
"Unfortunately we have
> no power to act further on this issue, since the
> moneybookers system is out of our jurisdiction and
> access"
It is my understanding that Gamebookers owns
Moneybookers, The software is identical, the mailing
addess in London is identical, so I feel Gamebookers
has some responsibility for Moneybookers. In my past
dealings with Gamebookers/Moneybookers, security
seemed to be a very important issue to your companies,
however policies you have in place are not in line
with this. An unauthorized user somehow got my
username/password to GB and MB and was able to
transfer money from GB to MB and then the money stayed
in MB for 17 days. Other sportsbooks and money
transfer systems (neteller) send me an email when a
deposit/withdraw/transfer has occurred and when the
password has been changed, it states if you did not do
this please contact us immediately. Gamebookers
doesn't do this nor Moneybookers, if I had recieved an
auto notice that my password was changed at GB, that a
withdrawl occured at GB, if a transfer was completed
at MB, then I would have instantly contacted you guys
and I think this could have been resolved with out
either party being injured, as the money was there for
17 days, before the unauthorized $ transfers occurred,
but I had no notification that any of the above
occured and I didnt log in to either GB or MB in that
timeframe. I think because of these very lax security
procedures that MB/GB should take responsibilty for
this fraud that occurred and also do investigating
into the IP address/locations, attempt to identify the
unauthorized users and help gathering info to bring
legal charges against them for theft and identity
theft. This is a very serious issue, much bigger than
the $2,000, in your business customers are entrusting
you with their money, you don't have policies in place
to protect players to the highest level. I think upon
this story being made public knowledge that customers
confidence will be lost and many customers will not
use your services any longer as they are not safe and
secure. I don't want to post this information on
websites and forums throughout the world, I don't want
to damage your companies reputation, but if your
companies doesn't take actions to make me whole I feel
that is my only choice. I want to made whole (recieve
my $2,000) and see your company implement the auto
notice for pasword changes/withdrawl/transfers, this
will help tremendously with consumer confidence and
protect and ensure other people aren't victimize like
I was.
