I have gone through the same thing as you are. I requested my withdrawal back in late September and I am still getting a lot of nothing from them. They originally told me they had problems with Swithpay who I used to load my account ( they had no problem taking the money out of my checking account ). They after I resent all the info, copy of checking acct, drivers license, utility bills, they come back to me and tell me a week or so later that they can't put the money in my account as it will not take it, must be an error and to resubmit everything again! After doing this, I got another email telling me at end of October that everything in order and they would process my e check direct back into my account. I have emailed them twice this month, they ignore my emails and of course nothing has hit my account. Been about 45 days now still waiting on my money from them. At this point, I am not even sure I will ever see my money that they owe to me.