Well, that was my thought exactly when I called to make my withdraw from the greek. I answered all the verification questions they threw at me then they asked for me to fax over a copy of my credit card front and back and a copy of my DL and I was like WTF, keep in mind I have been a customer for over 7 years, so it wasn't like it was a new account or I couldn't verify the info on the account. Has anyone else been requested to do this to make a withdraw. Normaly it was cut and dry..answer you payout question and bam the check was sent. Is this common practice now with the online books or what? I also asked to speak with a manager, his name was "Wally" but everytime I called he was never there and they never asked if he could return my call.