<header class="article-header" style="box-sizing: border-box; display: flex; align-items: flex-start; flex-flow: row wrap; justify-content: space-between; margin-bottom: 40px; margin-top: 0px; color: rgb(88, 101, 122); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Helvetica, Arial, sans-serif; font-size: 15px;">[h=1]Important Changes to the BitPay Prepaid Visa Card[/h]
Sabina
Follow</header><section class="article-info" style="box-sizing: border-box; max-width: 100%; color: rgb(88, 101, 122); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Helvetica, Arial, sans-serif; font-size: 15px;"> For users with an existing BitPay prepaid Visa card issued by Metropolitan Commercial Bank, in accordance with the terms and conditions of your Cardholder Agreement, we must notify you that the BitPay prepaid Visa card Program will end on December 31, 2020.
This program termination means that all BitPay prepaid Visa cards will expire and stop working on December 31, 2020, regardless of the expiration date printed on your card.
[h=2]Important Dates[/h]There are two important dates you need to know regarding the expiring Visa prepaid card program.
June 30, 2020 - No more loads
June 30 is the last day you will be able to load funds to your card, including converting crypto currency to fiat for use. Please redirect any recurring bank deposits, such as payroll, before this date.
December 31, 2020 - No more spend
December 31 is the last day you will be able to spend with your card. Please cancel any recurring payments, such as utilities and subscriptions, before this date.
After December 31, 2020, if you still have funds remaining on your BitPay prepaid Visa card, the BitPay prepaid Visa card program manager will attempt to contact you based on the contact information they have for you in their records, and you can also contact them at 855-884-7568, to receive a check by mail. If you fail to resolve the disposition of your remaining funds, the program manager may be required to send your remaining funds to appropriate authorities according to applicable law.
[h=2]Frequently Asked Questions[/h]What if I still want to load and/or use my BitPay prepaid Visa card?
You are welcome to do so, but please note that June 30, 2020 will be the last day you can load funds to your BitPay prepaid Visa card. Please redirect any deposits, such as payroll, before after this date. December 31, 2020 will be the last day you can spend on your BitPay prepaid Visa card. Please cancel any recurring payments, such as utilities, before this date.
What if I lost my BitPay prepaid Visa card and I still have funds in my account?
If you lost your card, you can order a replacement card by calling the BitPay prepaid Visa card program manager at 855-884-7568.
What are my options for clearing out the balance on my BitPay prepaid Visa card by the December 31, 2020 deadline?
You can either spend down your BitPay prepaid Visa card balance or withdraw funds at a Visa-enabled ATM. As long as you do this by December 31, 2020, you will not need to worry about contacting the BitPay prepaid Visa card program manager or losing any existing funds. Note that if your account has been dormant for more than 90 days, monthly dormancy fees will accrue against any remaining balance on the account.
Do I need to take steps to close my BitPay prepaid Visa card account?
If your BitPay prepaid Visa card no longer has a balance prior to December 31, 2020, your account will automatically be closed when the BitPay prepaid Visa card program ends on December 31, 2020. To minimize fees and inconvenience, however, please ensure that your account has no remaining funds as of December 31, 2020. Note that if your account has been dormant for more than 90 days, monthly dormancy fees will accrue against any remaining balance on the account.
What if I still have a balance on my BitPay prepaid Visa card after December 31, 2020?
The BitPay prepaid Visa card program manager will attempt to contact you based on the contact information they have for you in their records, and you can also contact them at 855-884-7568, to receive a check by mail. If you fail to resolve the disposition of your remaining funds, the program manager may be required to send your remaining funds to appropriate authorities according to applicable law.If you fail to resolve the disposition of your remaining funds, the program manager will try to send a check to the last known address on file. If unable to reach you, your remaining funds will be sent to the appropriate authorities according to applicable law.
What if I have additional questions?
If you have any questions, please do not hesitate to contact the BitPay prepaid Visa card program manager at 855-884-7568.
</section>
![bitpay-logo-primary_zendesk.png](/forum/proxy.php?image=https%3A%2F%2Fsupport.bitpay.com%2Fsystem%2Fphotos%2F3600%2F0046%2F5246%2Fbitpay-logo-primary_zendesk.png&hash=a511dddbbf4d7eb6aa41bf5994d06470)
Sabina
- 4 hours ago
- Updated
Follow</header><section class="article-info" style="box-sizing: border-box; max-width: 100%; color: rgb(88, 101, 122); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Helvetica, Arial, sans-serif; font-size: 15px;"> For users with an existing BitPay prepaid Visa card issued by Metropolitan Commercial Bank, in accordance with the terms and conditions of your Cardholder Agreement, we must notify you that the BitPay prepaid Visa card Program will end on December 31, 2020.
This program termination means that all BitPay prepaid Visa cards will expire and stop working on December 31, 2020, regardless of the expiration date printed on your card.
[h=2]Important Dates[/h]There are two important dates you need to know regarding the expiring Visa prepaid card program.
June 30, 2020 - No more loads
June 30 is the last day you will be able to load funds to your card, including converting crypto currency to fiat for use. Please redirect any recurring bank deposits, such as payroll, before this date.
December 31, 2020 - No more spend
December 31 is the last day you will be able to spend with your card. Please cancel any recurring payments, such as utilities and subscriptions, before this date.
After December 31, 2020, if you still have funds remaining on your BitPay prepaid Visa card, the BitPay prepaid Visa card program manager will attempt to contact you based on the contact information they have for you in their records, and you can also contact them at 855-884-7568, to receive a check by mail. If you fail to resolve the disposition of your remaining funds, the program manager may be required to send your remaining funds to appropriate authorities according to applicable law.
[h=2]Frequently Asked Questions[/h]What if I still want to load and/or use my BitPay prepaid Visa card?
You are welcome to do so, but please note that June 30, 2020 will be the last day you can load funds to your BitPay prepaid Visa card. Please redirect any deposits, such as payroll, before after this date. December 31, 2020 will be the last day you can spend on your BitPay prepaid Visa card. Please cancel any recurring payments, such as utilities, before this date.
What if I lost my BitPay prepaid Visa card and I still have funds in my account?
If you lost your card, you can order a replacement card by calling the BitPay prepaid Visa card program manager at 855-884-7568.
What are my options for clearing out the balance on my BitPay prepaid Visa card by the December 31, 2020 deadline?
You can either spend down your BitPay prepaid Visa card balance or withdraw funds at a Visa-enabled ATM. As long as you do this by December 31, 2020, you will not need to worry about contacting the BitPay prepaid Visa card program manager or losing any existing funds. Note that if your account has been dormant for more than 90 days, monthly dormancy fees will accrue against any remaining balance on the account.
Do I need to take steps to close my BitPay prepaid Visa card account?
If your BitPay prepaid Visa card no longer has a balance prior to December 31, 2020, your account will automatically be closed when the BitPay prepaid Visa card program ends on December 31, 2020. To minimize fees and inconvenience, however, please ensure that your account has no remaining funds as of December 31, 2020. Note that if your account has been dormant for more than 90 days, monthly dormancy fees will accrue against any remaining balance on the account.
What if I still have a balance on my BitPay prepaid Visa card after December 31, 2020?
The BitPay prepaid Visa card program manager will attempt to contact you based on the contact information they have for you in their records, and you can also contact them at 855-884-7568, to receive a check by mail. If you fail to resolve the disposition of your remaining funds, the program manager may be required to send your remaining funds to appropriate authorities according to applicable law.If you fail to resolve the disposition of your remaining funds, the program manager will try to send a check to the last known address on file. If unable to reach you, your remaining funds will be sent to the appropriate authorities according to applicable law.
What if I have additional questions?
If you have any questions, please do not hesitate to contact the BitPay prepaid Visa card program manager at 855-884-7568.
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