Q: Do you offer free withdrawals?
A: Redemption requests processed on Mondays between 9:00 AM and 1:00 PM ET may qualify to be sent free of charge if no payouts have been processed in your account during the past 30 days. You are allowed ONE free withdrawal every 30 days only. If you have received a withdrawal from 5Dimes in the past 30 days you are NOT eligible for a free withdrawal. If you wish to wait 30 days and until a Monday to have your redemption processed for free, you must contact Customer Service at the time of your request via Live Help. You may also call 1-800-430-5896.
Any payout request that does not qualify to be sent for free will be processed having the corresponding fees applied without exceptions.
http://www.5dimes.eu/fundingMethods.html