this model should come with a broad band converter..
all model receivers have either an internal or external broadband converter.
your HD-DVR has an internal..thus it converts the signal coming in upstairs so you get the perfect reception..
I called Directv for you..
If you didn't receive an external broadband converter w/the new receiver Directv will ship you one out..In fact the nice rep suggested you ask for two,having one for back-up.
This is the easy fix...now she did say that you may have wiring issues as well..But not likely..
Because the HD/DVR converted the signal for you up-stairs I highly doubt it is a wiring issue..
You can call Directv w/this update of info if you like..Rep said that a Knowing tech should tell you the same info..
hope this helped..
If not...we tried..
Hey thanks so much for the effort I really appreciate it. I'll try to call first thing in the AM-