Infinity can blow me.........
- Thread starter yyz
- Start date
So of the original $278 that your parlay should have paid, they managed to get back $149 thru penalites, fees, and adjustments?? By the time they're thru with you, that parlay will be only be worth -115 odds. Unreal.
that bonus policy is the norm with many, many books. i guess you should have left it in there for 30 days. i don't usually accept bonuses from any book because i don't want my money tied up if i need to move it somewhere else but i did accept a bonus at v-wager in the last few months and just left it alone until the 30 days were up and moved it out. they didn't screw you on that point at all. maybe it was gibraltar come to think of it...not sure.
the parlay issue.....
While I may not agree with it and many others may not agree with it as well, Infinity has a limit on their money line parlays. Is this policy displayed on their site? Yes. Is it in fine print? No. But, it is written, plain as day on their ?odds payoff? page, a place that many of us, myself included, would never take the time to read it. However if I placed a parlay bet, like yyz did, and the read-out showed me the risk/win amount, I?d expect to be paid that amount and nothing else.
This is always been Infinity?s policy. It?s always been posted on their site. And most of this summer they even had separate pop up window warning people that money line parlays might not pay off as much as the software indicates and to check the odds payoff section. They took the pop up down after receiving complains from annoyed customers.
Had this policy placed more prominently on the site (i.e.; posted BOLD RED on the confirmation page), this would never happened to yyz this week. The software is the challenge here. It is a catch 22 situation for Charles. Because of Infinity?s inflated regular parlay odds (all -110 lines), the software company had to make a special default just for Infinity. This default in return makes the money line payouts outrageously high when you get into the upper level money line parlays. Which is the reason for the maximum payoff odds. Is Charles currently working diligently with the software company to fix this glitch? Absolutely!!
Because of what happened to yzz this week, Infinity will be making it a priority to fix these software issues. These guys work hard to give a good product and give good service and it?s unfortunate they left themselves wide open for some bad press on a high traffic website like madjacks.
They DO offer very attractive payoff odds on a parlays if all lines are -110. If you do not feel comfortable with the money line payouts at Infinity just use another out for those particular bets. Now that we know the rules (the ones that didn?t bother to read the rules and odds payoffs), we know how to avoid getting into this particular situation in the future.
Knowing Charles Bauer for the last 4 years, I can sincerely say that this was not an intentional way for Infinity to make more money off the unsuspecting client but it?s definitely something they better get fixed in the near future before it costs them a lot of business.
I happen to like Infinity, their software, their customer service and their reliable payouts. I will just remember to be a lot more cautious when playing their money line parlays until they fix their software glitch. This is a misunderstanding that I hope never happens again to any madjack member or anybody else for that matter.
If you guys knew Charles personally, like I do, I know you wouldn?t hold this against him and would continue to give them business. I can assure you this glitch upsets him as much as some of you. He also says that if any of you want to contact him personally concerning this issue he can be reached at 1-877-919-4263.
the parlay issue.....
While I may not agree with it and many others may not agree with it as well, Infinity has a limit on their money line parlays. Is this policy displayed on their site? Yes. Is it in fine print? No. But, it is written, plain as day on their ?odds payoff? page, a place that many of us, myself included, would never take the time to read it. However if I placed a parlay bet, like yyz did, and the read-out showed me the risk/win amount, I?d expect to be paid that amount and nothing else.
This is always been Infinity?s policy. It?s always been posted on their site. And most of this summer they even had separate pop up window warning people that money line parlays might not pay off as much as the software indicates and to check the odds payoff section. They took the pop up down after receiving complains from annoyed customers.
Had this policy placed more prominently on the site (i.e.; posted BOLD RED on the confirmation page), this would never happened to yyz this week. The software is the challenge here. It is a catch 22 situation for Charles. Because of Infinity?s inflated regular parlay odds (all -110 lines), the software company had to make a special default just for Infinity. This default in return makes the money line payouts outrageously high when you get into the upper level money line parlays. Which is the reason for the maximum payoff odds. Is Charles currently working diligently with the software company to fix this glitch? Absolutely!!
Because of what happened to yzz this week, Infinity will be making it a priority to fix these software issues. These guys work hard to give a good product and give good service and it?s unfortunate they left themselves wide open for some bad press on a high traffic website like madjacks.
They DO offer very attractive payoff odds on a parlays if all lines are -110. If you do not feel comfortable with the money line payouts at Infinity just use another out for those particular bets. Now that we know the rules (the ones that didn?t bother to read the rules and odds payoffs), we know how to avoid getting into this particular situation in the future.
Knowing Charles Bauer for the last 4 years, I can sincerely say that this was not an intentional way for Infinity to make more money off the unsuspecting client but it?s definitely something they better get fixed in the near future before it costs them a lot of business.
I happen to like Infinity, their software, their customer service and their reliable payouts. I will just remember to be a lot more cautious when playing their money line parlays until they fix their software glitch. This is a misunderstanding that I hope never happens again to any madjack member or anybody else for that matter.
If you guys knew Charles personally, like I do, I know you wouldn?t hold this against him and would continue to give them business. I can assure you this glitch upsets him as much as some of you. He also says that if any of you want to contact him personally concerning this issue he can be reached at 1-877-919-4263.
MadJack said:
First of all Jack, thanks for taking the time to look into this.
My problem is, Infinity needs to state this then. They simply must, anything less is misleading your customers. You absolutely cannot tout "HOME OF THE WORLDS HIGHEST PARLAY ODDS" right there on your front page without the disclaimer: when you follow our very specific and probably confusing rules.
I mean if I put on my web site "WIDESCREEN TVS FOR ONE PENNY. LOWEST PRICE IN THE WORLD!" but the requirement was you needed to buy a Ferrari from me first, wouldnt that be less than truthful as well? Sure Im sticking to my claim, but there is a rather large IF attached to it.
To me, its not so much the rule as the deception that is evident here. Whether or not they intend to do it, thats in fact what is happening. The fact that they cannot get their software to run correctly in order to accomodate it is just icing on the cake in my opinion.
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If they're going to screw people on ml parleys they should just not take them. This is the biggest bunch of crap I have ever seen from a sportsbook. Say I am betting a 4- team ml parley in the nfl.........they payoff 20-1 when it could be as high as 50-1..........then they take your wager telling you it will pay 50-1 when you put the bet in............ARE YOU KIDDING ME.............the very least they could do is fix the software so if your parley exceeds what they will pay they should tell you this when you put your bet in.
must have happened before, to clients of this book before YYZ. YYZ might have been the first one to bring it up in a forum. why did they not fix the software before now, is this the first time?
they never fixed the software before now, tells you something.
thanks
selkirk
they never fixed the software before now, tells you something.
thanks
selkirk
no experience with Infinity....
no experience with Infinity....
.....but, it's true that many books do have policies regarding rolling over your initial deposit amount and/or not making withdrawals before a specified # of days, otherwise you will forfeit your bonus.
And it is clear that, while Infinity may indeed have some of the HIGHEST parlay odds, they aren't always the FAIREST odds for the player.
no experience with Infinity....
.....but, it's true that many books do have policies regarding rolling over your initial deposit amount and/or not making withdrawals before a specified # of days, otherwise you will forfeit your bonus.
And it is clear that, while Infinity may indeed have some of the HIGHEST parlay odds, they aren't always the FAIREST odds for the player.
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Jack,
Thanks for the leg work you have supplied on this matter. I emailed you about 10 minutes ago, too.
Guys, I will accept the fact that I am responsible for reading all the rules that the books post. We all are! I also appreciate the fact that they are "working" on the problem. But it remains unacceptable to me, that the problem is there in the first place.
As far as the fee of $29 getting re-charged to me, I think that was bull. I had my money in there for only six days, that is true. But, the fact remains, I did not close out my account! I only asked for a payout from them. And I made over $2000 worth of wagers on that $300, far exceding the rollover required.
Perhaps I was unfortunate enough to have a bad experience with these guys. Jack says they are stand up people, and he would know them better than I.
I have stated my case right here in black and white, and I have made my decision on them. I chalk it up as a learing experience.
I think that Infinity could have done a little more in the PR department, as far as returning my email from the other day. I didn't expect a free ride, but I didn't expect to be "jobbed", either.
Bottom line:
They paid me $71 to be in their contest. I hope everyone else beats them, too!
My 1-4 start in the contest is weak, but now I have the extra incentive to get as big of a prize as I can.
Thanks for the leg work you have supplied on this matter. I emailed you about 10 minutes ago, too.
Guys, I will accept the fact that I am responsible for reading all the rules that the books post. We all are! I also appreciate the fact that they are "working" on the problem. But it remains unacceptable to me, that the problem is there in the first place.
As far as the fee of $29 getting re-charged to me, I think that was bull. I had my money in there for only six days, that is true. But, the fact remains, I did not close out my account! I only asked for a payout from them. And I made over $2000 worth of wagers on that $300, far exceding the rollover required.
Perhaps I was unfortunate enough to have a bad experience with these guys. Jack says they are stand up people, and he would know them better than I.
I have stated my case right here in black and white, and I have made my decision on them. I chalk it up as a learing experience.
I think that Infinity could have done a little more in the PR department, as far as returning my email from the other day. I didn't expect a free ride, but I didn't expect to be "jobbed", either.
Bottom line:
They paid me $71 to be in their contest. I hope everyone else beats them, too!
My 1-4 start in the contest is weak, but now I have the extra incentive to get as big of a prize as I can.
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this "software glitch" should take all of 2 minutes to fix......seems to me like there is more to the story and even now they still refuse to be honest and forthright about things.....yyz got screwed and we all should take notice and withdraw any money until they make things right
peace out
peace out
yyz, i have enjoyed your posts, man. perhaps the most truthful of any i've read.
i'm leaving this board. not that's a big deal; i suck as a handicapper, but when i first came here, you'd never hear jack pimping a sportsbook.
best to you all,
(parallel universe beantownjim),
seeker
peace out
yyz, i have enjoyed your posts, man. perhaps the most truthful of any i've read.
i'm leaving this board. not that's a big deal; i suck as a handicapper, but when i first came here, you'd never hear jack pimping a sportsbook.
best to you all,
(parallel universe beantownjim),
seeker
apology
apology
i should not have posted last night. had been through a very rough day at the job, was pissed at the world.
although i remain a skeptic about my gambling ventures, i find this site, and jack, to be the best source of info on the web. my comment about jack was uncalled for. i apologize.
i actually find that most of my wagering career mimics my life. going through a divorce, missing my kids, reflected my earlier dream that somehow i might turn into a great gambler, make a bunch of money and somehow that might solve my emotional pain. i think it is of great importance that at least my emotional life be balanced; this is not a get rich quick venture.
and there are plenty of scams, plently of jerks in the game.
but jack is not one of them.
sorry again, jack.
apology
i should not have posted last night. had been through a very rough day at the job, was pissed at the world.
although i remain a skeptic about my gambling ventures, i find this site, and jack, to be the best source of info on the web. my comment about jack was uncalled for. i apologize.
i actually find that most of my wagering career mimics my life. going through a divorce, missing my kids, reflected my earlier dream that somehow i might turn into a great gambler, make a bunch of money and somehow that might solve my emotional pain. i think it is of great importance that at least my emotional life be balanced; this is not a get rich quick venture.
and there are plenty of scams, plently of jerks in the game.
but jack is not one of them.
sorry again, jack.
