Is Betagame down

ChasDee

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Dec 14, 2011
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You need to clear your cookies because you're going to the old site. I know that because you called the wrong number.
If you're using a phone make sure the first letter isn't a capital letter.

betaxxxx
password555

All lower case. The problem is on your end.

888-332-9601

I've tried deleting my cookies and browsing history. I tried logging-in in on Google Chrome, I even tried another computer, all without success. But I finally got in touch with customer service at 6:35 est and they said they are not fully up and running yet. Some people still can't log on, some can....they will be up and running soon. That is what I was told.
 

turksure

play the under
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Jul 8, 2005
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betagame - ie use lower not caps

betagame - ie use lower not caps

That yellow background is a killer, sent them a note on chat asking if they can change it. Hopefully, everyone is up and running with the correct profiles by tomorrow, it does take a lot of work when changing software. Very easy to under estimate the time needed and problems you may run into. GL Tom
 

hedgehog

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Oct 30, 2003
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I've tried deleting my cookies and browsing history. I tried logging-in in on Google Chrome, I even tried another computer, all without success. But I finally got in touch with customer service at 6:35 est and they said they are not fully up and running yet. Some people still can't log on, some can....they will be up and running soon. That is what I was told.

I did the same, still can't login either, I'll try in the morning
 

IE

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Mar 15, 1999
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the way i did it the very 1st time is
i hit the login on on home page after entering account# and password,
a box comes up saying invalid user, etc.
hit ok
then on that page enter lowercase account# and password
and it lets me in.

sounds silly but it worked.
 

hedgehog

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Oct 30, 2003
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the way i did it the very 1st time is
i hit the login on on home page after entering account# and password,
a box comes up saying invalid user, etc.
hit ok
then on that page enter lowercase account# and password
and it lets me in.

sounds silly but it worked.

When I do that I get invalid username or password :shrug:
 

ChasDee

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Dec 14, 2011
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I talked to customer service again and gave them my user name and password like Jack suggested. They told me when they changed servers, they had to hand type all of the user names and passwords to re-activate the accounts. It seems they copied down my password wrong. It had 3 letters and one number missing!! So I tried logging-in with my "new" password (that they created) and I was able to get into my account.

So if anyone else still can't get in to their account....check with them to make sure they copied your password down CORRECTLY.
 

ChasDee

Registered User
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Dec 14, 2011
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I just found out that my password was too long and they had to shorten it, but forgot to tell me.
That's the reason I couldn't log in. So if you can't log-in, maybe this is the reason why. I hope this helps someone.
 

Big Bear

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Feb 19, 2016
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They use the same software. Right now you are seeing the default profiles. They will get the old profiles up in time.


Prior to today they were using a different line source than 1vice, America's bookie and such.
 

hedgehog

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Oct 30, 2003
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I just found out that my password was too long and they had to shorten it, but forgot to tell me.
That's the reason I couldn't log in. So if you can't log-in, maybe this is the reason why. I hope this helps someone.

Thanks, I finally got in this morning, shortened my password one at a time until I logged in :00hour
 

MadJack

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Jul 13, 1999
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I just found out that my password was too long and they had to shorten it, but forgot to tell me.
That's the reason I couldn't log in. So if you can't log-in, maybe this is the reason why. I hope this helps someone.

Thanks for the post. It helped HH and probably others as well.


Sent from my iPhone using Tapatalk
 

mzt476

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Dec 17, 2016
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was able to get in last night...Have not cashed out yet but except for the server issue yesterday all has been good there so far....
 

Big Bear

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Feb 19, 2016
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Didn't see a payout thread and not overly familiar with whats where here but want to take a give credit for payout to BetaGame. Decent sized payout (for me at least) and they had it done and delivered from request to account in under an hour. Easy process, no runaround.
 
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