Why?
You weren't careful with your words or ...?
This is my conversation-
Rebecca: Hello. How may I assist you today?
Paul: I want to talk to a manager
Rebecca: sure, what is this in regards to?
Paul: A boxing bet
Rebecca: hold on a moment please
You are now chatting with 'Ernest'
Ernest: Hello. How may I assist you today?
Paul: 38205672-1
Paul: this is the bet I had on the weekend
Paul: It was graded a loss and then changed to cancell as the fight was a draw
Paul: You have now changed it to a loss again
Ernest: that is correct, sir
Paul: The fight was a DRAW
Ernest: ok, let me consult that with the wagering department
Ernest: the result announced in the ring is the official result for wagering porpuses
Ernest: according to our rules: Results will be graded/regraded based on the official result at ringside. A result may be revised or altered after initial presentation by the ring announcer. Results are not official for wagering purposes until verified by officials at the fighting venue. Official or unofficial sanctioning body overturns of a fight decision based on appeal, suspension, lawsuit, drug testing result, or any other fighter sanction will not be recognized for wagering purposes.
Paul: the correct verdict WAS read in the ring but the referee raised Botha's hand - which led to huge confusion the announcer announced that BOTHA RETAINED the tile - not that he won the fight, this should be a refund - not a loss
Ernest: the grading is correct, according to our wagering department and General Manager, sir
Paul: The grading IS wrong!!!
Ernest: sir, the draw was announced the next day
Paul: I went on all the boxing message boards last night to talk about what a great job you guys did and how fair you were and now you are pulling this!!!
Paul: The DRAW was announced in the ring
Ernest: well, sir, the result is correct and the draw was announced the next day, according to our General Manager
Ernest: you can chat with him if you'd like, but there's nothing I can do to change the grading of the wager
Paul: Well your General Manager is WRONG.Does he speak German. Was he watching the fight????
Paul: Put him on
Ernest: Just a moment please
You are now chatting with 'Tony'
Tony: greetings
Paul: Hello
Paul: I must say, I am disgusted with how you are treating this fight.I gave 5 DIMES MAD PROPS ON ALL THE BOXING FORUMS FOR DOING THE RIGHT THING AND NOW YOU DO THIS
Tony: majority decision in the ring
Tony: later changed
Tony: my grade stands
Paul: It was announced as a DRAW
Paul: the correct verdict WAS read in the ring but the referee raised Botha's hand - which led to huge confusion the announcer announced that BOTHA RETAINED the tile - not that he won the fight this should be a refund - not a loss
Tony: well, if it was a draw, then it would have been stated as such in the initial reports from the ring
Tony: and it was not
Tony: as for the prior change in the grade by my staff, it was done without consulting me
Tony: and was corrected immediately
Paul: When a fight takes place in German these things can happen but the fight was announced as a DRAW
Tony: you have my decision
Paul: Do you speak German, did you watch the fight
Tony: no i do not
Tony: and no i didn't watch the fight
Tony: but i feel the grade is correct
Tony: and i'm sticking with it
Paul: Who is your boss and can I have their e-mail
Tony: someone is going to be unhappy, but that is the way it goes
Tony: i am the owner
Tony: so you don't need to e-mail anyone
Paul: this is a point of principle with me as you have alway's been the best book and now you act like you don't give a shit
Tony: we're still the best book
Tony: and i made a decision
Paul: Bullshit
Tony: and if you don't like my decision, then that is your issue
Tony: so you can continue to curse and cry, but the decision isn't chaning
Tony: changing
Tony: the event in my opinion is graded correctly
Paul: No, it's a lot of peoples issue and I will make sure to spread the word.
Tony: if you think otherwise, that is your opinion, and you are entitled to it, but its not changing my grade of the event
Tony: i tell you what
Tony: we'll make this easier on you
Paul: Odessa alway's said you were fair but I don't see it
Tony: whether you choose to keep your account open is now out of your hands
Tony: that will give you all the more motivation to "spread the word"
Tony: and i spoke with oddessa
Tony: and he agrees with my decision
Tony: you since you know him so well, you can ask him yourself
Tony: but since you're so hell bent on "spreading your gospel"
Tony: you're gone
Paul: Oh Well,
Paul: Make sure you send me my money!!!
Tony: oh yes
Tony: i'm even adding in the difference on the grade
Tony: its worth it to be rid of a crybaby
Paul: Im not a crybaby but fair is fair and I alway's recommended you guys every chance I got
Tony: well, now you can not bother
Tony: as you'll have no basis to speak of since you'll no longer have an account
Tony: how would you like your account closing payout?
Paul: You are a great people person CONGRATS
Tony: i'm the biggest asshole i know
Tony: you make threats, i make promises
Tony: and you're gone
Tony: i'm all charm
Paul: What threats
Tony: "and I will make sure to spread the word."
Tony: then you go spread the word
Tony: nothing to stop you now
Tony: now how do you want that account closing payout?
Paul: You mean having to recant what I originally said about how good you are, AFTER you change a grade
Tony: grade was correct to start
Paul: Wrong
Tony: changed by a clerk that shouldn't have
touched anything
Tony: and then immediately changed back to the original grade
Tony: but that doesn't matter for you
Paul: Knowing you, they were fired on the spot huh
Tony: because you got your way with the grade
Tony: almost
Tony: but you got your grade corrected
Tony: and i got what i wanted, which was one less crybaby
Tony: so how do you want your account closing payout?
Tony: i have 2 min left before I have to leave for a meeting
Tony: so you've got that amount of time to let me know
Paul: Easyweb
Tony: inform a customer service manager with all the details, it will be handled today