Jack or IE.........(or anybody else)
was wondering if you could help.
I'v been a longtime member of 5dimes, but something happened over the weekend that is making me consider taking my business elsewhere. I know they are a sponsor on your site, so I'm not sure if I should have just e-mailed you directly or not. Anyway, here goes:
NFC Championship game: It's halftime and I am really liking Philly in the 2nd half. So, during halftime, I log into my account at 5dimes, and see that they offer, as usual, so many different wager options in the 2nd half. You guys know how they put up different alternate spreads and stuff. I love that!
Well, I decided that I would take Philly +7.5 in the second half, despite having to lay -435. Probably not the smartest bet I ever made, but I figured that having Philly (now at +3.5 for the game, since they were leading 14-10 at halftime) was a risk I was willing to take.
So, I want to win $500 on that option on the Eagles for the 2nd half. I wagered $2200 (or something very close to that) to win $500. I would have bet more, but they have a rule where $500 is the maximum payout on a single bet, for a one-minute period, or until the line changes against you.So, my bet was accepted as usual, without any problems, and the money was deducted from my available for wagering amount, and my play was clearly posted in my pending wagers section.
Three minutes later, I log back on to 5dimes to see if I can add any more on Philly. Yes, I could...because it was more than 60 seconds after my first bet and also because the line had changed....it was now up to Plilly +7.5 and -450 for the 2nd half.
So, I made my 2nd play on Philly........this time for like $2250 or $2300 to win $500 . Again, the play was accepted without any difficulty, the money was removed from my available balance and the wager appeared as pending under the "review bets" section of my account. I then logged off the computer and watched the 2nd half of the game on t.v. ....
I was obviosuly very thrilled that Philly's defense dominated Atlanta in the 2nd half, holding the Falcons scoreless and me picking up $1000.
So, get this.....................with about 6 minutes left in the game (and Philly comfortable ahead) I log back onto my 5dimes account.....to see the line for the upcoming NE-Pitt game. I didn't have much money left in my account at the time, since most of my money was tied up in the Philly game, which was still going on. I also had a few pending wagers on some NBA games, and I wanted to see exactly what I had action on (spreads, amounts, etc), so I clicked on "review bets", saw what basketball teams I had wagered on, and also saw my 2 bets for Philly 2H were still correctly pending.
I logged off............and at the 2:00 warning of the Philly game, I logged back onto my account. I went into the "review pending bets" section, to see if those basketball games I won had been credited yet. They were. And that money from the winning hoop games was now put into my "available for wagering balance." But I noticed that my available for wagering was now over $4500 more than it should have been. At first, I was excited! But this is where the problem is....
After seeing this extra $4500 or so in my "available balance", I immediately clicked on my pending bets. THE TWO PHILLY 2ND HALF WAGERS WERE REMOVED.....without any notification, e-mails, phone calls, no types of messages, etc.....The game was down to about 1:30 left in regulation at the time, so I expected the bets to still be pending, obviosuly.
5dimes cancelled the bets.....and put that money I risked back into my account. I was (am) SO pissed.
So....I go to their "live chat" and demand to speak to an operator. I tell them that they owe me $1000 for the 2 Philly wagers....and they take 15 minutes to respond. The lady then tells me that "the special spread was right at +7.5 for the second half............but the juice should have been -600." They said I bet into an obvious "bad line" at -435, and they voided my 2 plays "as soon as they realized this."
Funny, they "realized this" at the 2-minute warning, with the team I wagered on about to cash. I told them...."bad line? if it was a bad line, why did they move it from -435 to -450 three minutes after my first wager?"
She then copied and pasted a statement from 5dimes rules which said something like: "any wager, made in obvious human error by 5dimes, will be cancelled immediately."
Not only was it NOT cancelled "immediately", but how was I supposed to know that -435 or -450 was a "bad line"? And how was I supposed to know that -600 was a "good line?"
Trust me....I am not that smart! I told them "I would have taken Philly at -600 at +7.5 for the 2nd half.......because it was not that big a difference for me." (Probably not good money management on my part...but that's a whole different topic! LOL) The bottom line is that I LOVED Philly in the 2nd half, and was bent on playing them.
5dimes would not and has not responded back to me since and refuses to award me the $1000 I feel I deserve. I am pissed! I don't think it was an "obvious human error at all." Is it my fault they offer tons of exotic and alternative wager options for big games, and couldn't put up a "proper price" here?
I figured it WAS a proper price. Has this happened to anyone else? Do I have a legitimate complaint? I just think it was unfair how they did it.
Thanks for taking the time to read this,
Stag
was wondering if you could help.
I'v been a longtime member of 5dimes, but something happened over the weekend that is making me consider taking my business elsewhere. I know they are a sponsor on your site, so I'm not sure if I should have just e-mailed you directly or not. Anyway, here goes:
NFC Championship game: It's halftime and I am really liking Philly in the 2nd half. So, during halftime, I log into my account at 5dimes, and see that they offer, as usual, so many different wager options in the 2nd half. You guys know how they put up different alternate spreads and stuff. I love that!
Well, I decided that I would take Philly +7.5 in the second half, despite having to lay -435. Probably not the smartest bet I ever made, but I figured that having Philly (now at +3.5 for the game, since they were leading 14-10 at halftime) was a risk I was willing to take.
So, I want to win $500 on that option on the Eagles for the 2nd half. I wagered $2200 (or something very close to that) to win $500. I would have bet more, but they have a rule where $500 is the maximum payout on a single bet, for a one-minute period, or until the line changes against you.So, my bet was accepted as usual, without any problems, and the money was deducted from my available for wagering amount, and my play was clearly posted in my pending wagers section.
Three minutes later, I log back on to 5dimes to see if I can add any more on Philly. Yes, I could...because it was more than 60 seconds after my first bet and also because the line had changed....it was now up to Plilly +7.5 and -450 for the 2nd half.
So, I made my 2nd play on Philly........this time for like $2250 or $2300 to win $500 . Again, the play was accepted without any difficulty, the money was removed from my available balance and the wager appeared as pending under the "review bets" section of my account. I then logged off the computer and watched the 2nd half of the game on t.v. ....
I was obviosuly very thrilled that Philly's defense dominated Atlanta in the 2nd half, holding the Falcons scoreless and me picking up $1000.
So, get this.....................with about 6 minutes left in the game (and Philly comfortable ahead) I log back onto my 5dimes account.....to see the line for the upcoming NE-Pitt game. I didn't have much money left in my account at the time, since most of my money was tied up in the Philly game, which was still going on. I also had a few pending wagers on some NBA games, and I wanted to see exactly what I had action on (spreads, amounts, etc), so I clicked on "review bets", saw what basketball teams I had wagered on, and also saw my 2 bets for Philly 2H were still correctly pending.
I logged off............and at the 2:00 warning of the Philly game, I logged back onto my account. I went into the "review pending bets" section, to see if those basketball games I won had been credited yet. They were. And that money from the winning hoop games was now put into my "available for wagering balance." But I noticed that my available for wagering was now over $4500 more than it should have been. At first, I was excited! But this is where the problem is....
After seeing this extra $4500 or so in my "available balance", I immediately clicked on my pending bets. THE TWO PHILLY 2ND HALF WAGERS WERE REMOVED.....without any notification, e-mails, phone calls, no types of messages, etc.....The game was down to about 1:30 left in regulation at the time, so I expected the bets to still be pending, obviosuly.
5dimes cancelled the bets.....and put that money I risked back into my account. I was (am) SO pissed.
So....I go to their "live chat" and demand to speak to an operator. I tell them that they owe me $1000 for the 2 Philly wagers....and they take 15 minutes to respond. The lady then tells me that "the special spread was right at +7.5 for the second half............but the juice should have been -600." They said I bet into an obvious "bad line" at -435, and they voided my 2 plays "as soon as they realized this."
Funny, they "realized this" at the 2-minute warning, with the team I wagered on about to cash. I told them...."bad line? if it was a bad line, why did they move it from -435 to -450 three minutes after my first wager?"
She then copied and pasted a statement from 5dimes rules which said something like: "any wager, made in obvious human error by 5dimes, will be cancelled immediately."
Not only was it NOT cancelled "immediately", but how was I supposed to know that -435 or -450 was a "bad line"? And how was I supposed to know that -600 was a "good line?"
Trust me....I am not that smart! I told them "I would have taken Philly at -600 at +7.5 for the 2nd half.......because it was not that big a difference for me." (Probably not good money management on my part...but that's a whole different topic! LOL) The bottom line is that I LOVED Philly in the 2nd half, and was bent on playing them.
5dimes would not and has not responded back to me since and refuses to award me the $1000 I feel I deserve. I am pissed! I don't think it was an "obvious human error at all." Is it my fault they offer tons of exotic and alternative wager options for big games, and couldn't put up a "proper price" here?
I figured it WAS a proper price. Has this happened to anyone else? Do I have a legitimate complaint? I just think it was unfair how they did it.
Thanks for taking the time to read this,
Stag
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