Pinnacle Rip Off

ajb881

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Be very carefull to always write your ticket numbers.

I found that out the hard way today.

A 500 bet to win 400 was accepted at Pinnacle, after sweating it out and winning, I logged in and only see 500 dollars, no record of bet.

A very nice reply from them, until they learn I hadnt written down ticket number ( I have done it so many times without trouble )

Now its see you later buddy.

I saw the wager accepted, saw money disappear from account.

The record of deposit is still there, just before I made the bet.

Well I've got some digging to do, authorities to contact and so forth, I'm sure there must be a trail on there system somewhere.

Anyone else ever have to contact authoities about these guys? To help with my digging.
 

BleedDodgerBlue

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first off, they have one of the best customer services out there, and its obviously just an error on your part or theres.

contacting authorities is laughable. what are you going to do, tell them you were illegally gambling over the internet and you want them to launch an investigation of costa rica?

why don't all you people just take screenshots of all your bets. would save everyone a headache. i cannot believe more of you don't do this, takes about 10 seconds.

gl, but sounds like one of you made an error and if it was them, they will correct it.
 

GENO

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ALWAYS a good idea to check the pending wager log.

Click "review account" and click "pending wagers accepted in the past 24 hours."
 

fletcher

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Pinnacle is one of the biggest and top books out there, them Cris and a few others that I am not going to sit here and name, they take wagers in the tens of thousands rage and more at times, so they are not going to rip you off for 400 bucks and ruin their reputation. I am sorry you have a problem but everyone should make a copy of the wagers and always check pending wagers before you log off. I do every single play I make off shore, to not do that is like me walking out of a book out here and not taking ticket and saying I know what I bet I will be back to collect if I win I don't need my ticket. Not knocking you but people need to protect themself and you will get much better help from a book by calling and talking to them about what went on on a monday or tues not a busy weekend, also by saying on a public fourm that they ripped you off is not going to help your case and saying your going to report them to who number 1 but to even say that is a slap in their face.

Sure your upset someone made a mistake if you had your wager coppied you could email them and if you don't do that you should at least keep wager number in a book the time it was placed and amount + line. This way you have somewhere to start to work together on the mistake.

kind of hard with out info to find mistake, but trust me they are not trying to steal from you, this is a billion dollar book they are not going to mess that up by stealing 400 bucks.

calm down and you should edit your post and call them back monday when things are not as busy and maybe you will find out what happened.

Good luck on this but handle it as a business matter not going off on them or you will get no where.

Eric
 

ajb881

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Believe me if I hadnt seen the accepted wager screen I wouldnt be doing anything, but they take my money very quivkly indded when I loose.

So when I win I expect to be paid. Thats theft and I have started by filling a complaint with the IFCC.

If anyone else has had any trouble you can add to the file at https://www.ifjofbi.gov complaint#I05112615403735

Theres the service provider that gives them internet access, local authorities and federal.

You can do as much you can, and that I will.
 

BleedDodgerBlue

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ajb881 said:
So when I win I expect to be paid. Thats theft and I have started by filling a complaint with the IFCC.


just so you know, you're complaint is going to get you nowhere.

not to be a dik, but you are handling this the absolute wrong way.

you can also save yourself the hassle by screenshotting every wager. you're silly if you don't.

and for sure this book isn't trying to rip you off for an amount as little as $400.

i hope you get this resolved, no one is rooting against you, but you are going about this absolutely the wrong way.

gl
 

ajb881

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Well I did ask nicely at first.

I'm sure your right not much can be done, but if I can get a independant source to look at there logs at that time, or someone there admits they made a error, not me, its worth a try. And mabey others who felt there was nothing that could be done will come foward.
 

freelancc

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Jack would have looked into it for you prior to you filing a complaint.. :sadwave:


often when confirming a wager the line or odds may change slightly...requiring you to confirm a second time...sometimes in haste we can forget to do this..

good luck.
 

fletcher

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I was going to tell you to email me and i was going to give you my number and try and help you I do a lot of business with them , or you could of wrote jack and ask for help I am sure he would of looked into it next week if you did not want to call me, but now it is to late you really screwed this up no-way i can call after you did that and posted that sorry and i doubt jack will call either now, there is a right thing to handle things and a wrong way you really went way off the course on how to handle it. Just looked at bdb post and we both are in agreement, I do not want to see you lose money if you won it, hell i want everyone to win, but you tied up lot of peoples hands who could of helped you out with your actions. if you did not say anything or send anything edit the post write jack or email me and 1 of us can find out the whole story and should be able to come to some agreement. I don't take sides and I know Jack does not either I look to see who is right and so does jack. So if you did not do what you said you did in above post edit all and contact jack monday and if he is not around you can email me and i will help you but if you don't take down what you have everyone has hands tied up, nothing can happen to pinnacle and your digging a bigger hole, sometimes mistakes are made, and that is why you handle them the right way.

Now if it was found a book messed up and would not pay jack would not have them up anymore on his site and I would not ever back that book, you need to try and undo what you did if not to late so people can help you.

and bdb is right you always should have a copy of wager because sometimes things get fouled up not many but they do and if book sees a mistake was made the top books which all on this site are, they will fix it, but that is why you make copies of wagers and write ticket number down also it takes very little time everyone should do this.

If you have not done what you said edit and people can help if you did do it then hands are tied no-one will go to bat for you.

I think I have a good grasp on sports handicapping so hope you listen and did not file something that will get you no where number one and number 2 will also get you no help. very sorry you had a problem but you need to think before you act out, like i said this is a business and you should handle it like a business threats get you no where nor does being pissed off, there are many ways to go about this and it does not happen on a weekend getting fixed, you can tell them there is a mistake and you want it logged that you have a dispute and will talk to floor manager on monday. then you go from there.

Right now your putting yourself in a corner where no one can help you or would even try by posting stuff like that. and has nothing to do with you as a person but you just really messed up something that could of been fixed very easy or a agreement could of been reached books do want people to be happy they are not out to rip you off the big books make sure small new books don't mess up and try and take money because it makes them all look bad, have not had a major problem off shore for 4 years and the big books all came to aid and paid off clients of the book who stole all the cash and ran, so books watch books so that is why you talk and then ask others for help.

good luck I will help you and i know jack will also if you have not done what you said you did if you did kiss any chance of money good bye and won't hurt pinnacles rep because they are one of the top players all it will do is get you shut out from all communications with them and banned for life. A book does not need to steal hell they make money hand over foot offshore makes vegas look like kiddie land when it comes to amount of people and money taken in on sports.

so listen what I say if your smart and take down that shit if you did not try and file something useless to start with against a offshore book and you can then get some help but if you already did it i hate to say it but you screwed yourself of getting anything fixed. Sorry you had a problem just wish you would of ask for help from jack or others before you made the wrong move like you said you did.

take care
Eric

BDB I am with you I can't understand anyone who would not copy wagers and log ticket number also. never know when a pc system can make a mistake rare but happens and if no proof of what you had hard to work it out.
 

ajb881

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Thank for your advice, my initial response from them was basically too bad buddy.

I already contacted the embassy in Ottawa, and in the proper course I will file with the provider of there internet service.


Theres miles of paper work yet, but I always found that paper work flows both ways once it gets going.

In anycase it may open some doors for others who want to have a look inside, and if thats how it serves there interest, so be it.

This will probably go for months or even years I'm sure.
 

ajb881

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I should also say, I don't think for one minute they tried to rip me off.

There sever may have had a problem at the exact second or many other things when it comes to computers and networks.

They should send email confirmation with every bet.

They should let a independant person have a look at the log files--did the server screw up? Whatever

Since they wont, I have to try, probably in vain, but you never know what may turn up.
 

HoopsGuru

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they shouldn't send an email with every bet, you realize how ridiculous that is. just copy and paste the ticket in notepad and save it on your computer. its not that complicated. how much time are you going to waste on this?
 

MadJack

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send me your name, and pinnacle ID within 1 hour or i am deleting the entire thread and banning you from posting here.

i don't even know you have a legit complaint until i check all the details.

jack@madjacksports.com

pinnacle does not rip anybody off. jesus!
 

MadJack

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HELLOOOOOOO?....i see you viewing this thread as i type.

send me your ID and name and i'll get to the bottom of this.

jack@madjacksports.com
 

MadJack

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well, i see you're gone now. maybe you didn't see my post so i'll leave it up until morning when i get back online. :rolleyes:
 

Clem D

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Well lets see.. He is betting online and only has 22 posts..
My guess is it was his error not theirs. If he has been betting online for a long time what took him so long to find this place?

Freelance is right the odds could have changed before he confirmed.
 

william13

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dude trust me its easy to make mistakes ... ive learn to always double check ... big time if its a large bet .... good luck ..
 
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