this is going to the dumpster. if you email me and the complaint is legit, i'll open it back up in the forums.
jack@madjacksports.com
jack@madjacksports.com
Pinnacle Rip Off
- Thread starter ajb881
- Start date
ajb881 did provide me with his name and account ID. I emailed Pinnacle and this was their reply.
Sir,
We received your email and the information below is what we
can provide you regarding his alleged play:
Our IT Department logs all information regarding each page
viewed, the response from the system for all wager requests
(accepted or not) and every other movement a client makes
when logged into our website. If a client enters the soccer
wager pages and/or attempts to place a wager, it would be in
the logs.
Our Soccer Department also advises that the line for Chelsea
was never -124.
Please let me know if I can be of other assistance.
Regards,
Bridgette
Customer Service Department
Pinnacle Sports
Sir,
We received your email and the information below is what we
can provide you regarding his alleged play:
Our IT Department logs all information regarding each page
viewed, the response from the system for all wager requests
(accepted or not) and every other movement a client makes
when logged into our website. If a client enters the soccer
wager pages and/or attempts to place a wager, it would be in
the logs.
Our Soccer Department also advises that the line for Chelsea
was never -124.
Please let me know if I can be of other assistance.
Regards,
Bridgette
Customer Service Department
Pinnacle Sports
First off I do appreciate the advice given in this post. You are absolutely correct, I should have captured the screen.
Please believe me, I would not even bother if I had not saw what I saw and went of to watch game a couple hours later.
I have had many bets not go through because of changing odds and so on.
I work in IT I know they cant check there logs that fast. And there would be no record of bet if there server made a error, which is what they should be looking for. A time lapse, a exception, many many things can make a server burp.
If you have any relatives or friends who bet on Premiership Football (Soccer) and specifically bet Chelsea or remember seeing a -1 and -1.5 -124 please drop a line here. I have no idea what it went off at I bet a couple hours before
There's a great deal more that can be done, and in my spare a few minutes here and there I'll do my best to get that local constabulary to have a peek. Not easy but I'll try to get a inquiry from the mainland government, and of course any info or problems you may know of will be appreciated.
Thanks
AB
Please believe me, I would not even bother if I had not saw what I saw and went of to watch game a couple hours later.
I have had many bets not go through because of changing odds and so on.
I work in IT I know they cant check there logs that fast. And there would be no record of bet if there server made a error, which is what they should be looking for. A time lapse, a exception, many many things can make a server burp.
If you have any relatives or friends who bet on Premiership Football (Soccer) and specifically bet Chelsea or remember seeing a -1 and -1.5 -124 please drop a line here. I have no idea what it went off at I bet a couple hours before
There's a great deal more that can be done, and in my spare a few minutes here and there I'll do my best to get that local constabulary to have a peek. Not easy but I'll try to get a inquiry from the mainland government, and of course any info or problems you may know of will be appreciated.
Thanks
AB
Sorry man, I guess you think this is 100% Pinny's fault and despite the advice of the board and the assistance of Jack, there's no doubt that thiis wasn't your screw up?
I know it sucks, but do you really think Pinny is in the business of screwing people out of $400? There's NO CHANCE you didn't confirm the bet?
I know it sucks, but do you really think Pinny is in the business of screwing people out of $400? There's NO CHANCE you didn't confirm the bet?
- Nov 30, 2003
- 3,574
- 168
- 63
Do you guys like Pinnacle?
Do you guys like Pinnacle?
I was looking to sign up with a new book. Help please.
Do you guys like Pinnacle?
I was looking to sign up with a new book. Help please.
First to JOHNNYWAD119 I like there service the best. Just always record your ticket number as I'm sure you already know.
To bdaniel1, please believe me I saw it confirmed.
They say computers like this are failsafe, but they are not, it happens to the biggest banks.
I dont think they deliberately tried to rip me off. But a deal is a deal, and they always take your money when you loose.
There seems to be some kind of a feeling like when terrorists take hostages and the hostages fall in love with them with the way people feel about these sportsbooks. They made a error, mine was not recording the screen, mabey you feel its just then that I not get my money, and your entitled to that. But we made a deal, I took my risk, there system made a error ands its on them to make good.
To bdaniel1, please believe me I saw it confirmed.
They say computers like this are failsafe, but they are not, it happens to the biggest banks.
I dont think they deliberately tried to rip me off. But a deal is a deal, and they always take your money when you loose.
There seems to be some kind of a feeling like when terrorists take hostages and the hostages fall in love with them with the way people feel about these sportsbooks. They made a error, mine was not recording the screen, mabey you feel its just then that I not get my money, and your entitled to that. But we made a deal, I took my risk, there system made a error ands its on them to make good.
trust me. pinnacle could give a chit about the $400. do you realize how miniscule that is to them?
also, how many people do you think call them and pull shots? (i didn't bet that much, i bet more than that, i bet the other team, the line you paid me is not the line i bet, i cancelled that bet, i only bet 200 not 2000, i bet 2000 not 200, etc, etc, etc). i'm not saying you are pulling a shot but i definitely believe you are the one who made the error.
if you saw the confirmation screen, then the bet took and it would not be on the error logs it will be in the regular logs. it isn't. also, that line was never offered by pinnacle.
PLUS.....here's the deal you made with pinnacle when you joined so they didn't break their "deal" with you, you did.
When wagering on the Internet, members are solely responsible for their own account transactions. Please be sure to review your wagers for any mistakes before sending them in. Once a transaction is complete, it cannot be changed. Pinnacle Sports does not take responsibility for missing or duplicate wagers made by the client and will not entertain discrepancy requests because a play is missing or duplicated. Clients may review their transactions in the Review Account section of the site after each session to ensure all requested wagers were accepted. CHECK ALL TRANSACTIONS CAREFULLY!
also, how many people do you think call them and pull shots? (i didn't bet that much, i bet more than that, i bet the other team, the line you paid me is not the line i bet, i cancelled that bet, i only bet 200 not 2000, i bet 2000 not 200, etc, etc, etc). i'm not saying you are pulling a shot but i definitely believe you are the one who made the error.
if you saw the confirmation screen, then the bet took and it would not be on the error logs it will be in the regular logs. it isn't. also, that line was never offered by pinnacle.
PLUS.....here's the deal you made with pinnacle when you joined so they didn't break their "deal" with you, you did.
When wagering on the Internet, members are solely responsible for their own account transactions. Please be sure to review your wagers for any mistakes before sending them in. Once a transaction is complete, it cannot be changed. Pinnacle Sports does not take responsibility for missing or duplicate wagers made by the client and will not entertain discrepancy requests because a play is missing or duplicated. Clients may review their transactions in the Review Account section of the site after each session to ensure all requested wagers were accepted. CHECK ALL TRANSACTIONS CAREFULLY!
Your wrong Jack, it happens all the time. Youve been lucky, anyone else ever have a bank loose some money, a utility company so forth it happens.
Your right they dont give a you know what about the 400, I'd probably loose it in a day or so anyway.
No ,what they dont want anyone to believe is they can screw up.
But thanks for letting me have my say, I guess I'm a minority of one here, but I appreciate the help nonetheless.
I agree with all the bold you quoted Jack, but my point is they didnt record it, and it happens, there are other server logs much more detailed that can show that a error occured. Or a maintaince task was done at the same instant--hot swapping purged cahe any hundreds of things.
I checked the wager Jack, didnt record it, so if thats just in your terms thats fine. It just isint in mine.
Thanks
AB
Your right they dont give a you know what about the 400, I'd probably loose it in a day or so anyway.
No ,what they dont want anyone to believe is they can screw up.
But thanks for letting me have my say, I guess I'm a minority of one here, but I appreciate the help nonetheless.
I agree with all the bold you quoted Jack, but my point is they didnt record it, and it happens, there are other server logs much more detailed that can show that a error occured. Or a maintaince task was done at the same instant--hot swapping purged cahe any hundreds of things.
I checked the wager Jack, didnt record it, so if thats just in your terms thats fine. It just isint in mine.
Thanks
AB
you seem like a resonable and honest guy. why isn't it possible you made an error? you may have been looking at the confirmation screen and didn't confirm it? now that i've done many times when i was in a hurry.
Well no one is free from errors for sure, and if they would check the actual server logs, not just the betting ones, tell me nothing occurred at that time unusual, no 15 sec gap were the server was not recording for some reason, that sort of thing.
Then sure I'd have to say what a mistake I made, make the appoligies here and ask to be forgiven.
But in emails with them, it led me to believe that they were not checking the logs, and definately not the sever logs.
Jack I'd love to say I'm wrong, I dont want to start anything, I like there service a lot.
I get the feeling they dont know what to look for as well.
I think I can make a friendly enquiry from local police here to local police there, my brothers a cop, probably nothing come from that but who knows with some of the cases there making news.
Second is a federal member making a enquiry to the local police, thats a long shot but not impossible, now that they have to acknowledge, which still dont mean much for me necessarly, but for them it could. Dont want to, but will try.
Third they can send the logs to a third neutral party. Mabey Jack? I prefer this, I hate paper work.
Its not just my word against theres or vice versa, I dont contend they did anything deleberate, there will be very detailed logs that will show if anything occured by error or didnt occur that should have, just as important. Please dont get mad at me everyone those logs aint been checked right, yet.
And after all that, with the deposit just before the bet ( yes thats netteller, they have a record of that ), a server error and the trouble taken to show all this.
I think they will give me my money, no laughing please.
If they show nothing wrong, then I will post the most humble appology in recorded history. I just want a proper look at the logs.
Anyway I must hurry to loose the rest of the money I have with them before they ban me. They wont respond to me anymore, but havent banned me.
And yes I will capture the screen before and after.
Then sure I'd have to say what a mistake I made, make the appoligies here and ask to be forgiven.
But in emails with them, it led me to believe that they were not checking the logs, and definately not the sever logs.
Jack I'd love to say I'm wrong, I dont want to start anything, I like there service a lot.
I get the feeling they dont know what to look for as well.
I think I can make a friendly enquiry from local police here to local police there, my brothers a cop, probably nothing come from that but who knows with some of the cases there making news.
Second is a federal member making a enquiry to the local police, thats a long shot but not impossible, now that they have to acknowledge, which still dont mean much for me necessarly, but for them it could. Dont want to, but will try.
Third they can send the logs to a third neutral party. Mabey Jack? I prefer this, I hate paper work.
Its not just my word against theres or vice versa, I dont contend they did anything deleberate, there will be very detailed logs that will show if anything occured by error or didnt occur that should have, just as important. Please dont get mad at me everyone those logs aint been checked right, yet.
And after all that, with the deposit just before the bet ( yes thats netteller, they have a record of that ), a server error and the trouble taken to show all this.
I think they will give me my money, no laughing please.
If they show nothing wrong, then I will post the most humble appology in recorded history. I just want a proper look at the logs.
Anyway I must hurry to loose the rest of the money I have with them before they ban me. They wont respond to me anymore, but havent banned me.
And yes I will capture the screen before and after.
What amazes me is that you aren't sure of the handicap you bet. Listen a 1 goal handicap is a world apart from a 1 1/2 goal handicap. I'm sure that if there was more validity in your claim you would get your money back. What I mean is that if you said I bet Chelsea -1 at $125 and the line was at $125 I'm sure they would look further. The fact if the matter is the line was never what you said.
Take a look lucy you get both with soccer. Open it youll see, please look before acusing me of anything.
You have a point though it may have been -121 not -124, anyway it was 500 to make 400, and that I should have written it down or captured, but its been pointed out, many many times.
You have a point though it may have been -121 not -124, anyway it was 500 to make 400, and that I should have written it down or captured, but its been pointed out, many many times.
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I guess what I'm trying to say is that if you have facts that they could support you may get the benefit of the doubt. Either Pinnacle doesn't have all of the facts since they said the line was never -124 or it was a mistake on your end. Hey we all had are bad experiences with a bet (incorrect readback that we don't acknowledge, etc.) I'm not accusing you of anything, hey I'm for you, but if you had more details that Pinnacle could research and substantiate then I think the issue would be decided in your favor.
Thanks Lucy, I'm working on it, and I agree it was silly of me, but I never had a problem and became a little complacent I guess.
This year I bet a couple of UEFA games with 5 dimes and they gave me the wrong team during the readback. I tried to dispute it but they were firm on "the readback is final". The bottom line is that we learn from the mistake whether it's our own or theirs. Yes it sucks writing down confirmation numbers, but it has to be done. Hey, at least they didn't put the game in for Sunderland, then you really would have been pissed.
Is the wager even listed in your account history? Is it possible you got to the bet page and did not enter your password again and click submit - Ive done that a few times? If you saw "wager accepted" in orange font or whatever it is, it will be in your history. If its not in your history, it wasnt accepted. I guess what you are saying is you bet, it was accepted, you won, and then they went back and deleted your wager, the record of your wager, and all record of your site access that day? Why would they do that, on purpose, for $400 measley dollars? I work in IT for one of the biggest defense contractors and I can tell you it would take me minutes to search any of a thousand log files if I had the username and access file I was looking to search. Dont know why you think thats such a mystery, if they are database logged, a SQL query with username and date would take about 30 seconds to run. They could pull up every step you took that day in under a minute.
Anyway, Pinnacle is probably the top and most respected book on this site. I will guestimate and say MJ members make over 100,000 wagers a year at Pinnacle. Out of that, there are maybe 5 gripes a year about errors in wagers or cashouts, and all 5 are hanled by Jack within 24 hours.
Anyway, Pinnacle is probably the top and most respected book on this site. I will guestimate and say MJ members make over 100,000 wagers a year at Pinnacle. Out of that, there are maybe 5 gripes a year about errors in wagers or cashouts, and all 5 are hanled by Jack within 24 hours.
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AJB.......may I suggest you lookup a fellow named Beantown Jim. He resides here, maybe Jack will give you his e mail addy. He is our local expert in handling of matters such as this.
I use Wall Street as one of my books and they actually email you a copy of every wager you place. I've never had a problem with them, but something like that could come in handy some day. All books should have this as an option.
